lateral Posted September 7, 2014 Share Posted September 7, 2014 Hi guys As anybody installed and used "Store Commander" on the Prestashop environment? If so, let me know the good and bad points. Also, are there other alternatives to "Store Commander"? I have found "Store Manager" and that's about it... Thanks Link to comment Share on other sites More sharing options...
El Patron Posted September 7, 2014 Share Posted September 7, 2014 store commands is a very good product written by well respected developer. my two cents Link to comment Share on other sites More sharing options...
prestashopninja Posted September 8, 2014 Share Posted September 8, 2014 Store Commander is very good. It deserves every penny. +1. 1 Link to comment Share on other sites More sharing options...
jaggop Posted September 9, 2014 Share Posted September 9, 2014 My two cents, sorry about writing a lot. We have a website with 50,000+ products, and the functionality of Store Commander would be very helpful. So we purchased Store Commander about 3-4 months ago after some research. But honestly, we should have done more research. StoreCommander has forced us to downgrade PHP due to ionCube, and we had to turn off caching of PrestaShop, just to get in contact with the program. This is something we have had to find out ourselves, because getting an answer from Store Commander is something we now have been patiently awating for about 10 days. It is still not working, because with around 50 custom features, every viewing of products fail, with hardcore memory leaks and weird error messages, posted in useless formats about fails in code lines that we cannot see. All the code is packed in ionCube, so you have no way of finding any errors without the help from StoreCommander - and frankly, you can forget about getting that. If you buy extensions to Store Commander, we have found one that works (Multiple Features), but all the rest has made our issues with Store Commander worse. We were hoping to use the CSS importer to get products loaded, but getting 50,000 products in has proven to be impossible and we have had to write our own CSS importer, since the Store Commander one in theory makes neat error messages for you to fix - but in practice just crashes and don't tell you why. The documentation seems extensive, until you really get working with it, then you find yourself with more questions than answers, and nowhere to post those questions that would get you anywhere. Certainly not on their website. The customer support people are friendly and give you nice answers pretty fast, but if it is sent to 2nd line because it's complicated, get ready to measure the response time in months. If it worked, it would be a great program. It does anything but that, though. I cannot recommend ever getting involved with the program, hardly a day goes by where I don't have new reasons to regret it. Store Manager seems less extensive, but I'd trade in way less extensive for something that actually worked. Link to comment Share on other sites More sharing options...
lateral Posted September 9, 2014 Author Share Posted September 9, 2014 Thanks for the feedback. I've just purchased Store Commander and their Grid Editor and will post some feedback in a few weeks. Link to comment Share on other sites More sharing options...
rgwhitaker Posted September 18, 2014 Share Posted September 18, 2014 (edited) I recently purchased Store Commander. I purchased SC LIte. The product is excellent. Though be aware that they do not provide ticketed support for SC Lite. And the other products only for 6 months. Then you're off to their Support page, which is convoluted. I thought that their support page would be a community, but it seems to be just a knowledgebase search. I've gone back and forth with them on this and they won't budge. For me, when I purchase an item I expect excellent, ticketed support. Modulebazaar is an excellent example. They're fantastic in that regard. Just be aware. Edited September 18, 2014 by rgwhitaker (see edit history) Link to comment Share on other sites More sharing options...
generalexperts Posted October 22, 2014 Share Posted October 22, 2014 I purchased Store Commander Solo today. I downloaded the installation module and uploaded it and registered my module (which took me an hour to figure out, their page tells you to go to a non-existent menu link). After registering I am unable to see if the registration took. The payment process took me a million tries (they have something wrong with their checkout process). Had to create 4 different accounts. So far I'm at about 2.5 hours and still not sure what is going on. I emailed them a while ago and still haven't heard back. Now I'm having problems and would really like to hear from them. Hopefully the module really works out! It looks like there is no Store Commander community. Most videos are in French and the FAQ is terrible. Crossing my fingers I get this to actually work!! Link to comment Share on other sites More sharing options...
lateral Posted October 22, 2014 Author Share Posted October 22, 2014 Ok, here is some feedback after some weeks of constant usage setting up a new shop environment. I needed manually create almost 500 products and more than 20 categories, manufacturers etc and I have to say that if I didn't have Store Commander it would have taken me at least 8 - 10 times longer. I needed to utilise their support as i have a number of minor issues and they responded very well and kept in contact. I did not find any difficulty language wise. The product is very good and could be even better with some minor enhancements and I would also suggest that they consider incorporating there Grid Editor directly into Store Commander instead of having it as a standalone product that you need to pay separately for. I would also encourage them to extend the 6 months free support and updates to at least 12 months.... In summary, I would recommend Store Commander. 2 Link to comment Share on other sites More sharing options...
generalexperts Posted October 22, 2014 Share Posted October 22, 2014 (edited) Would anyone be able to share details on how you set up your excel file to import products? Their videos and documentation are terrible at explaining what is going on. I set up my Excel to read: Product Name Reference Default category Quantity manufacturer Product name 1 PRO-1 Products>Example Products 4 Company, Inc Product name 2 PRO-2 Products>Example Products 5 Company, Inc Product name 3 PRO-3 Products>Example Products 2 Company, Inc I save this file and then 'Upload CSV File.' At the top the file shows up. Then I go to Mapping. When I load it, it shows up with Field name: [Check Box] Product Name,Reference,Default category,Quantity,manufacturer This is supposed to go in a column not a row. The video shows the same exact thing, except for it goes in a column. When using Excel I should be able to do like the example above by putting them in their separate cells. I am able to get a row by going Product Name;Reference;Default category;etc. But that is not how the example on the video or documentation shows. Anyone know what's going on here? Thanks! Edited October 22, 2014 by generalexperts (see edit history) Link to comment Share on other sites More sharing options...
lateral Posted October 22, 2014 Author Share Posted October 22, 2014 Hi mate I really suggest you bit the bullet and upgrade to SC Solo as it will probably contain all of the functionality that you require including the ticketed support . Also, think about the grid editor as it came in very useful for me. 1 Link to comment Share on other sites More sharing options...
generalexperts Posted October 22, 2014 Share Posted October 22, 2014 I have SC Solo. That is what is really frustrating! I guess I should have mentioned that Link to comment Share on other sites More sharing options...
lateral Posted October 22, 2014 Author Share Posted October 22, 2014 I found SC support team very good and responsive to any questions that I had....I drove them a bit crazy at the beginning Link to comment Share on other sites More sharing options...
generalexperts Posted October 22, 2014 Share Posted October 22, 2014 (edited) [Day 14] Requested refund. This module has too many bugs to make this worth it. To get products to show up you must go in the back office to your product and save it again. Another bug, you cant always upload an attachment, you have to close module and reopen it. UPC (barcode) doesn't work. Never heard back about the fix. Support has been the worst customer experience I have ever had. I'm running free version now... It feels like the SOLO verson [Day 13] Store Commander isn't working for me. Doesn't import everything it says it does. Still waiting for "Developers" to get back to me so I can actually use this module. This module has so much technical problems I still have to go to each product and add a few things (that is doesn't do) and verify that the import worked correctly. [Over a week later] Still can't figure out how to get everything to import like barcodes, Tax rule, etc... I've gone back and forth on email and they are so unorganized I get responses from emails I sent a long time ago and that were previously answered. I'd say if these people don't have a presence in the prestashop forums and helping people with their problems... we probably shouldn't be purchasing their modules! This is the response I received today when I think they gave up on trying to help my simple questions I had for them. "I understand that you'd like me to 'train you' on how to import, but this is not possible via email, hence the training session we offer, which is indeed a chargeable service, but well worth it considering the time you are spending trying to import your products. Our technical support service is available to help resolve technical issues. Our documentation, knowledge base articles and videos are available for usability questions. Our training courses are available for fast handling of our application." [Edited] Day 3: a couple emails with support back and forth this morning! They were so close to solving my problem, but stopped emailing, still can't upload products using CSV. Also, asked if I want to pay extra money to learn how this module works. What the heck! ~Frustrated. [Day 2] Yeah it's really hard to use (still in the beginning... going on day 2 and still can't figure out how to import products). They have not responded to anything yet... Edited November 4, 2014 by generalexperts (see edit history) Link to comment Share on other sites More sharing options...
cille5 Posted February 26, 2015 Share Posted February 26, 2015 Great product Link to comment Share on other sites More sharing options...
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