ckvist Posted September 2, 2014 Share Posted September 2, 2014 Be VERY carefull when you buy anything at Presta Addons... I have bought a module that don't work... The selle has even accepted the refound... But Prestashop.... NO reaction AT ALL! - Nothing. No refound what so ever... - The only way to get the money back is to make a dispute at Visa. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted September 3, 2014 Share Posted September 3, 2014 Hi ckvist, I'm sorry that you had a bad experience with a module you bought on Addons. Can you give me the order number so I can make sure that you get a quick refund? Thank you. Link to comment Share on other sites More sharing options...
ckvist Posted September 3, 2014 Author Share Posted September 3, 2014 Hi ckvist, I'm sorry that you had a bad experience with a module you bought on Addons. Can you give me the order number so I can make sure that you get a quick refund? Thank you. 233799 Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted September 3, 2014 Share Posted September 3, 2014 Thank you. You contacted the developer directly (not through our website) and got confirmation from them on Saturday 30th that you would get a refund. The contributor then emailed us on Monday to let us know that they had validated a refund for your module, we aknowledged the request and activated the refund today, after a reasonable 48hrs delay. I'm glad that both the external contributor and PrestaShop Addons responded quickly to your request. Have a brilliant day! Link to comment Share on other sites More sharing options...
ckvist Posted September 9, 2014 Author Share Posted September 9, 2014 And... I have still not heard anything from Prestashop... - Even thoy i got this in a mail a week ago: 'We will process to the refund within about 7 days. You will be informed soon about this refund by mail.' So, DO NOT BUY ONLINE HERE! Link to comment Share on other sites More sharing options...
samyha Posted September 9, 2014 Share Posted September 9, 2014 Hello, The refund has been validated by our team, you will receive it pretty soon! Thanks for your patience Link to comment Share on other sites More sharing options...
moraira Posted September 9, 2014 Share Posted September 9, 2014 NO MATE, I understand your complaint, but before write like you, think, there are a lot of sellers who use addons prestashop platform, you might have a gripe with one, but not a general complaint for everyone. My experiences have always been good with addons, obviously if the module was developed by prestashop much better, if it is developed by a partner also better, but the standard is to find friendly people. 2 Link to comment Share on other sites More sharing options...
bellini13 Posted September 9, 2014 Share Posted September 9, 2014 7 days later and still the refund is not sent, and the reply is still "soon"? Xavier says the refund was activated on 9/3, and 6 days later the only reply is that it will be "soon"? Can you really blame the guy for being frustrated with the process? Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted September 9, 2014 Share Posted September 9, 2014 We blame no-one. Can you say the same? Problem solved ==> Topic closed! 1 Link to comment Share on other sites More sharing options...
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