Cash on delivery invisible at checkout

[PontusW]

Hi,

 

I've been struggling with the payment part of my shop. Everything works fine until it's time to check out and pay for everything. I want to choose the cash on delivery alternative but it isn't there. It worked fine a couple of days ago but now it isn't visible anymore in the payment process, even though it's installed and configured the same way as before. I tried to reset, uninstall and install again, delete it and try allover again, nothing works. 

 

I've also tried a couple of things that were suggested in the forum, but that doesn't work either. 

 

Anyone who knows what the problem might be?

 

Some pictures of the module payment side:

 

Configuration information:

 

Server information

Server information: Linux #1 SMP Thu Jul 31 17:20:51 UTC 2014 x86_64

Server software version: Apache/2.2.15 (CentOS)

PHP version: 5.3.3

Memory limit: 128M

Max execution time: 30

 

Database information

MySQL version: 5.1.73

MySQL engine: InnoDB

Tables prefix: ps_

 

Store information

PrestaShop version: 1.5.6.2

Shop URL: http://www.sussieshundpensionat.se/ (require hosts file)

Current theme in use: theme683

Mail configuration

Mail method: You are using the PHP mail function.

 

Your information

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.143 Safari/537.36

 

Check your configuration

Required parameters: OK

Optional parameters: OK

 

List of changed files

Changed/missing files have been detected.

Missing files (2)

modules/blockstore/store.jpg

modules/editorial/homepage_logo_1.jpg

Updated files (6)

modules/blocknewsletter/blocknewsletter.php

modules/blocknewsletter/mails/en/newsletter_conf.html

modules/blocknewsletter/mails/en/newsletter_verif.html

modules/blocknewsletter/views/templates/hook/blocknewsletter.tpl

modules/mailalerts/mails/en/new_order.html

modules/mailalerts/mails/en/new_order.txt

[Prestawise]

Could it be caused by the payment option is only allowed by some zones or countries?

[PontusW]

Could it be caused by the payment option is only allowed by some zones or countries?

 

I'm located in Sweden and I have enabled the Europe zone in zones and Sweden is enabled in countries.

[Prestawise]

Is the COD payment setup correct to the right groups (guest, visitors etc) or countries?

 

Under Modules -> Payment

[PontusW]

Is the COD payment setup correct to the right groups (guest, visitors etc) or countries?

 

Under Modules -> Payment

 

Just so you know, I've tested other payment modules (bankwire, payson, cheque) and they are visible at checkout, but not COD. 

 

If you take a look at this image you can see the settings you asked for:

http://s17.postimg.org/f9xb8ypmn/payment_modules_2.png

 

The thing is that I can't change the currency restrictions for COD, but for payson I can change the restrictions.

[PontusW]

This issue in not solved yet. Can anyone help me how to troubleshoot/debug to find what causes this problem?

[El Patron]

This issue in not solved yet. Can anyone help me how to troubleshoot/debug to find what causes this problem?

 

have you turned on presashop debug to see if an any error when trying to acces cod module?

[PontusW]

We have debugger on and the only warning/error we get is:

Notice: Undefined variable: params in /var/www/public_html/modules/blocknewsletter/blocknewsletter.php on line 517 

 

I don't think this is the problem.

 

We have tested the checkout process on 3 computers. Suddenly the COD module is visible on 1 of these 3 computers at checkout, but invisible on the others.