Contact-us

[Crowell]

Hi everyone!

 

Please spend your 30 priceless seconds and help me with this small issue.

 

In the footer I have a link to Contact us, after I click it I have a blank page https://contact-us/. I made a document in CMS but of course it is something else. 

 

A file is missing and I don't know where to create it?

Or I should change the link from my footer, but where?

 

I also checked modules but this time it wasn't there :/

 

Edit: is this the file I should edit?

 

/public_html/themes/xyz/modules/blockcontact/blockcontact.tpl

 

However I don't know what should I edit in it :/

 

Edit: tags

Edited August 26, 2014 by Crowell (see edit history)

[dioniz]

Check if you have contact-form.tpl in your theme folder

Link in footer is in blockcms.tpl in your theme/modules/blockcms folder and should look like this:

            {if $show_contact}
            <li class="item">
                <a href="{$link->getPageLink($contact_url, true)|escape:'html':'UTF-8'}" title="{l s='Contact us' mod='blockcms'}">
                    {l s='Contact us' mod='blockcms'}
                </a>
            </li>
            {/if}

PS 1.6.0.9

Hope this helps

[vekia]

 

 

In the footer I have a link to Contact us, after I click it I have a blank page https://contact-us/. I made a document in CMS but of course it is something else. 

how code to this link looks like? can you show a part of .tpl file ?

[Crowell]

Thank you dioniz, I will use your tip if I won't be able to use standard contact form, maybe vekia will have an idea.

And yes, I do have a contact-form.tpl which has some long code and annotation to don't change it

 

vekia I clicked on the Contact us to show source, I hope this is what you asked me for:

 

<div id="contact-link"> <a href="https:///contact-us" title="Contact Us">Contact us</a></div></nav></div></div></div>

 

I see that it's wrong because About us looks normal:

<li class="item"> <a href="http://XYZ.com/content/4-about" title="About us"> About us </a></li>

 

Which means that it should be the one from cms So I just need a tip where can I change it, because footer.tpl is short and didn't find it there.. am I right?

 

Edit: dioniz gave me a link, I will check it now..

Edit 2: nope, the file looks exactly like you wrote :/

Edit 3: I have the same problem with Check out / Cart.. it directs me to https://order/ which is blank

Edit 4: If I would like to add a new information link there, what should I write and where? For example I'd like to add 4th column called Terms and Policies and put there Cookies Policy, Terms and Conditions, Delivery etc. Also, is there a sens to put it from your point of view? I'd like to provide high company's transparency to gain customer's trust.

Edited August 26, 2014 by Crowell (see edit history)

[Crowell]

Halo? Please help me, I still didn't solve it on my own.

I have changed the line:

{/if}
{if $show_contact}
<li class="item">
<a href="{$link->getPageLink('contact-us')|escape:'html':'UTF-8'}" title="{l s='Contact us' mod='blockcms'}">
{l s='Contact us' mod='blockcms'}
</a>

However it didn't help too much, instead or redirecting me into a wrong path, now it's the error 404.
 
Edit 2:
 
I understand that in order to repair it, I have to fix either nav.tpl or blockcontact.tpl in themes->modules->blockcontact ,right?
 
Here I have nav.tpl which seems fine
 
<div id="contact-link">
<a href="{$link->getPageLink('contact', true)|escape:'html':'UTF-8'}" title="{l s='Contact Us' mod='blockcontact'}">{l s='Contact us' mod='blockcontact'}</a>
</div>
{if $telnumber}
<span class="shop-phone">
<i class="icon-phone"></i>{l s='Call us now:' mod='blockcontact'} <strong>{$telnumber}</strong>
</span>
{/if}

 

and the blockcontact.tpl

 

<div id="contact_block" class="block">

<h4 class="title_block">

{l s='Contact Us' mod='blockcontact'}

</h4>

<div class="block_content clearfix">

<p>

{l s='Our support hotline is available 24/7.' mod='blockcontact'}

</p>

{if $telnumber != ''}

<p class="tel">

<span class="label">{l s='Phone:' mod='blockcontact'}</span>{$telnumber|escape:'html':'UTF-8'}

</p>

{/if}

{if $email != ''}

<a href="mailto:{$email|escape:'html':'UTF-8'}" title="{l s='Contact our expert support team!' mod='blockcontact'}">

{l s='Contact our expert support team!' mod='blockcontact'}

</a>

{/if}

</div>

</div>

 

Edit 3: I have changed these files with the original ones, still the same. Of course button Contact us from the top header doesn't work either.

Edited September 2, 2014 by Crowell (see edit history)

[Crowell]

3rd post because I found an answer, maybe it'll help someone.

 

Order and contact-us won't work if you enable SSL without buying this option from your hoster (or if he doesn't provide this option which is obvious)

 

Preferences > General > Enable SSL 

Edited September 3, 2014 by Crowell (see edit history)