Costumors from foreign countries can not type their zip

[Kim Maarup]

Hi

Reg. www.ani-event.dk

Shop in Denmark.

1:

Ive installed the 1.6.0.9 and things works fine, but ...

I have installed Norwegian, Swedish, UK, and German localization pack.

However foreign costumer can not create an account, with the error mess: "The Zip/Postal code you've entered is invalid. It must follow this format: 0000"

And that is even they HAVE chosen the right country.

 

Its very strange, as I, from my position in Denmark CAN create the same costumers addresses without problem, but costumers in f.ex Norway and Sweden CAN NOT.

Does anybody have an idea?

 

2:

Found out the costumers in Norway and Sweden sees another frontpage than I have created, even though they chose same language shell fex Danish, In Norway they see the same page, but with some of the default Prestshop advertises modules that I have removed...??

Edited August 19, 2014 by Kim Maarup (see edit history)

[NemoPS]

Hi! Can you perhaps share your site's link? Just to try checking out directly

[El Patron]

Hi! Can you perhaps share your site's link? Just to try checking out directly

www.ani-event.dk

 

[NemoPS]

Oh my... I'm blind

[El Patron]

Oh my... I'm blind

 

we all need help from our friends.

 

to the original poster, you have about every country defined, maybe disable countries you do not sell to

 

I started to test, but the registration process is convoluted so I wandered off, this will also happen to other visitors, try using

http://screencast.com/t/csozo1hf3V

 

also five step checkout...to many clicks..that ok on fast shop, but yours is not so fast

http://screencast.com/t/Gn5C9sKf

 

also it would be helpful if you took screen shot of issue country zip bo--->localization-->countries-->edit the country (screen shot of this as this shows us the zip format)

[Kim Maarup]

Hi. Thanks for fast reply.

I have now enabled 1 step checkout. Much better !

Reg countries I have now deleted all except Norway, Sweden, Germany, UK, Finland and France. However, we are a small shop who has specialized in selling spare-parts to two European Kids electric car - brands, so we have costumers in all Europe.

I have a bit difficulty to figure what of the language pack should be installed. I get a lot of error when saving a product, if I have not filled out the Countries / language I wants to deal with, but if I do not import and activate them, then I´ll have problems with zip?

 

Anyway.

I attach screenshots of the Swedish Country / language / address format plus the screenshot a Norwegian costumer has sent to me. These also shows a strange behavior in dropdown menues.

I use a Leo 1.6 theme. Could this cause the problem?

 

 

Thanks for your help so far :-)

 

 

we all need help from our friends.

 

to the original poster, you have about every country defined, maybe disable countries you do not sell to

 

I started to test, but the registration process is convoluted so I wandered off, this will also happen to other visitors, try using

http://screencast.com/t/csozo1hf3V

 

also five step checkout...to many clicks..that ok on fast shop, but yours is not so fast

http://screencast.com/t/Gn5C9sKf

 

also it would be helpful if you took screen shot of issue country zip bo--->localization-->countries-->edit the country (screen shot of this as this shows us the zip format)

Edited August 19, 2014 by Kim Maarup (see edit history)

[El Patron]

best so show bo--localization--countries--edit country

 

this shows the format of that country zip

[Kim Maarup]

best so show bo--localization--countries--edit country

 

this shows the format of that country zip

Hi. I´m not quite sure .... Would you like screenshots from somewhere else? I attach a new:

Localization / countries / edit country with the tab on Country (Norway)

Here you see the format of Zip -- 4 digits) On the previous screenshot you see Sweden format xxx xx

They both are correct format, but.. does not work from the respective countries.

[El Patron]

Hi, using 1.6.0.9 country Sweden, NNN NN

 

I created account with zip 123 45 without issue.

 

http://screencast.com/t/TzzLtVZxzTnR

 

without being able to recreate you can understand difficulty in helping resolve.

 

note: you can remove the format nnn nn etc., then they can enter zip without ps checking (work around)

[Kim Maarup]

Hi, using 1.6.0.9 country Sweden, NNN NN

 

I created account with zip 123 45 without issue.

 

http://screencast.com/t/TzzLtVZxzTnR

 

without being able to recreate you can understand difficulty in helping resolve.

 

note: you can remove the format nnn nn etc., then they can enter zip without ps checking (work around)

Hi. Yes I as wrote, I my self can create acount without issues, but costumors in Norway and Sweden can not. I have spoken with 4 different, who gets the problem. I have had them in the phone and they seem to type in correctly. Even tried many times.  Also, I dont understand why they see another page than I do.

Thought it could be that there was something with the I.P s that should be considdered.

Anyway, thanks for trying, and hinting about the onepagecheckout.

Reg speed of the site, I must see to that. With so few items in the databse now, it will likely be very slow when 1000 warenumbers are added.