TheShaman Posted August 16, 2014 Share Posted August 16, 2014 I’ve been looking for a fix for this, but to no avail, possibly looking in the wrong place so I’ll explain as best I can. When a user fills out the contact form on the website, the emails are received no problem, both in my email inbox and saved in Customer Service in the backend. Initially I had a problem replying to the messages, via the backend, I got an error but solved this as outlined on http://www.prestashop.com/forums/topic/261186-cant-send-customer-service-messages/ by replacing a line on AdminCustomerThreadsController.php. I can now reply to the messages without error, the email is also received with the subject ‘An answer to your message is available’ but the actual email doesn’t include the message, its blank but has the shops logo attached. I’m at a bit of a loss where to look to solve this, I’m guessing it’s an email template issue, but could be completely wrong so any help would be appreciated. Thanks Link to comment Share on other sites More sharing options...
TheShaman Posted August 23, 2014 Author Share Posted August 23, 2014 Sorry for the bump, but has anyone any idea about this problem as I'm completely at a loss? Thanks Link to comment Share on other sites More sharing options...
TheShaman Posted August 31, 2014 Author Share Posted August 31, 2014 sorry for yet another bump, has anybody experienced this in the past and found a solution? Thanks Link to comment Share on other sites More sharing options...
yehanny Posted September 16, 2014 Share Posted September 16, 2014 Hi @TheShaman I have exactly the same issue in mi prestashop 1.6, when users create new orders they receive an email with my logo attached and NO information in the body, did you find a solution for this? Any help would be great thanks! Link to comment Share on other sites More sharing options...
TheShaman Posted September 16, 2014 Author Share Posted September 16, 2014 Hey Yehanny, no, unfortunately I never found a solution, if you do find one, please post what you did on this thread Link to comment Share on other sites More sharing options...
yehanny Posted September 16, 2014 Share Posted September 16, 2014 Hi @TheShaman, I followed this topic http://www.prestashop.com/forums/topic/334441-mail-alert-module-is-missing/?p=1799962 step by step with no success, but you can give a try and maybe works for you, let me know if you do something in advance. Thanks buddy hope you can solve this issue... I still looking the solution for mine Link to comment Share on other sites More sharing options...
TheShaman Posted September 16, 2014 Author Share Posted September 16, 2014 Thanks for this, I'll give it a go over the next few days when I get chance, I'll post here how I get on Link to comment Share on other sites More sharing options...
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