Backorder questions.

[rfourt]

Hello.

I have a few questions and thoughts about Backorders.
 

 

1. Alot of emails to customer.
When a visitor buys 2 products. and one is out of stock but available to order.
The client then choose to pay by bank transfer and then gets 5 emails after the order is placed.

First email is "Awaiting Payment" for the products that are in stock.
Second email is "Awaiting Payment" for the products that are NOT in stock.
Third email is "Order confirmation" and thnx for shopping etc for products in stock.,
Fourth email is "Order confirmation" and thnx for shopping etc for products NOT in stock.
And Fifth email is "On Back Order" with information that one or more products are not in stock etc.

Q: Is this correct?
I mean this is confusing even to me and im working with prestashop for soon 4 years, Imagine how it would be for a first time customer. Why not sum all this up in one email or perhaps two emails maximum. 

And i haven't tried yet with other payment methods so i hope this is only for "Bank transfer" payment because now the customer thinks he has to do 2 bank transfers.

Q: Is there no option to show what product is out of stock in the "On Backorder" email?
We get allot of phone calls from customers asking what product it is if they order allot of other.

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