ticocid Posted August 13, 2014 Share Posted August 13, 2014 Hi everyone Can you help me please We realized that when we got a payment and we started to search from who it was, and what was that client paying for. Purchase orders are not issued, they could only be found by looking in each customer profile, We need to solve this problem as soon as possible because we have lost sales for this reason thank you very much! Roberto www.thetrendymarket.com.ar Link to comment Share on other sites More sharing options...
El Patron Posted August 14, 2014 Share Posted August 14, 2014 you provided very little detail, for example ps version, payment method..etc.. the more info you provide the more community can help you you may be better served posting in job offers, fixes are generally done very fast for very reasonable price Link to comment Share on other sites More sharing options...
ticocid Posted August 14, 2014 Author Share Posted August 14, 2014 Hi, sorry about that. I use PS 1.6.05, and payment method were Mercadopago (like paypal on Argentina) and wire transfer. Thanks Link to comment Share on other sites More sharing options...
El Patron Posted August 14, 2014 Share Posted August 14, 2014 both payment modules create this issue? Link to comment Share on other sites More sharing options...
ticocid Posted August 14, 2014 Author Share Posted August 14, 2014 Yes, not all orders, i received a mail of the payment confirmation from Mercadopago or Bank, and is missing on the BO and on Order and Order_history database. Just two order missing we have... Thanks for you answer! Link to comment Share on other sites More sharing options...
El Patron Posted August 14, 2014 Share Posted August 14, 2014 are you able to recreate the issue? if yes, then enable PrestaShop error reporting and recreate to see if error issued. if you are not able to create yourself, then check from hosting control panel php error log, to see if you can find related error. if you never get bo order status update, then it's most likely because the module does not associate the prestashop order status index correctly. Link to comment Share on other sites More sharing options...
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