Emails going to spam folder and emails saying questions have not been sent through, when they have.

[Marcus57]

Hey

 

I tested on my website to 'contact' as a customer to see what was happening and when I sent a question through contact us, it would send through and I would receive the question. However, in the email I used it had sent a reply saying it had not gone through "email delivery failed", even though it had successfully gone through. 

 

In addition to that, my reply would be sent to the spam/junk folder, which is a problem for obvious reasons. I ran a search and it says others had a similar problem and to try and change to SMTP but when I use either the IP or the domain name, it gives an error. "Error: Please check your configuration

The SMTP connection failed to start [smtp.(this has the site but I've removed for reasons):25]: fsockopen returned Error Number 0 and Error String 'php_network_getaddresses: getaddrinfo failed: Name or service not known'"

 

and the same for the IP. 

 

Removing the SMT gives a Error: Please check your configuration

Expected response code(s) [250] but got response [535 Incorrect authentication data]

 

Obviously the emails doing this is a bad thing.

Edited August 13, 2014 by Marcus57 (see edit history)

[tomerg3]

I know we had some emails bounce from our test server, I was able to trace it to the email addressed that's used in Preferences->Shop contact.

 

I used my own private email address there, and as that was a yahoo address, the mail server was bouncing the messages, as it appeared that the "sender" was not matching the domain.

 

You can use a spam checker tool such as http://www.mail-tester.com/ to test how spammy it looks.

[Marcus57]

Thanks for the reply. 

 

We located that but when I was trying to change the email address from a private one to a company one, it changes but when you check again it is back to the private one and when sending emails from that site that just looks unprofessional. I've tried multiple times to change the email that is being used but it wont let it change. It seemed others had this problem when I searched? a solutioned was apparently changing it in the tools but it also appears that feature has been removed, ie manually editing coding?

[tomerg3]

Do you mean you try to change the main shop email contact, but when you hit save, PrestaShop doesn't update the value?

[Marcus57]

Yeah, I update that and it doesn't change, so when customers try and ask a question and I reply through the site, it comes from my personal email rather than the company. 

[tomerg3]

Very odd, there may be a duplicate entry in the ps_configuration table.

 

Try to search the table using phpMyAdmin for the name "PS_SHOP_EMAIL" and see if there is more than one record.