xEpyonx Posted August 11, 2014 Share Posted August 11, 2014 Hi guys, When I send a message through the contact form I don't receive an email. It does however register the message in the backend. I have set up the proper contact person the email should go to. I use the smtp server from the hoster to send and receive email notifications, because php mail() didn't work at all. Test emails and order emails work fine (admin and customer order notifications are sent). It's just the contact form which is giving me headaches now. I'm using prestashop 1.6.0.9 Can anyone help me out? Link to comment Share on other sites More sharing options...
ksv Posted November 24, 2014 Share Posted November 24, 2014 Hello, I have same problem with this. 1.6.0.9 can not send email to customer service. I already setup customer service email is [email protected] and i didn't get email on inbox of [email protected] when customer submit contact from front end. Any one know this bugs? I already test email send email and it already send success to another address (not [email protected] because it is customer service email). Link to comment Share on other sites More sharing options...
weasel69 Posted January 15, 2015 Share Posted January 15, 2015 I have the same problem ... mail never goes to admin email ... only visible in backend Please help Link to comment Share on other sites More sharing options...
NemoPS Posted January 15, 2015 Share Posted January 15, 2015 Which Hosting? Link to comment Share on other sites More sharing options...
ldon Posted January 15, 2015 Share Posted January 15, 2015 Which Hosting? The same issue with my 1.6.0.9. Test email works fine but contact not at all. Link to comment Share on other sites More sharing options...
weasel69 Posted January 20, 2015 Share Posted January 20, 2015 Private Hosting. Link to comment Share on other sites More sharing options...
ldon Posted January 21, 2015 Share Posted January 21, 2015 Which Hosting? Any idea? As I've written the test mail works well. Link to comment Share on other sites More sharing options...
thund5000 Posted January 22, 2015 Share Posted January 22, 2015 I'm having the same issue, but when using gmail it send the notification but not using domain email. Site is hosted in godaddy. Any help? Link to comment Share on other sites More sharing options...
thund5000 Posted January 22, 2015 Share Posted January 22, 2015 Finally It is sending now What I did is changed the MX Entry record from: Local Mail Exchanger to: Remote Mail Exchanger 2 Link to comment Share on other sites More sharing options...
lysybogu Posted January 27, 2015 Share Posted January 27, 2015 Finally It is sending now What I did is changed the MX Entry record from: Local Mail Exchanger to: Remote Mail Exchanger where did you change it? I'm having the same issue in my presta 1.6.0.9, when I send test message - it's ok, but when customer write message, it is shown only in BO Link to comment Share on other sites More sharing options...
ldon Posted January 29, 2015 Share Posted January 29, 2015 where did you change it? I'm having the same issue in my presta 1.6.0.9, when I send test message - it's ok, but when customer write message, it is shown only in BO My solution is: Go to: ADVANCED PARAMETERS -> E-MAIL and set up the "Set my own SMTP parameters (for advanced users ONLY)". Do not worry about FOR ADVANCED USERS ONLY Set SMTP parameters of your hosting provider and job is done Link to comment Share on other sites More sharing options...
jainarun Posted February 7, 2015 Share Posted February 7, 2015 That really helped and save so much of time. Thanks. Finally It is sending now What I did is changed the MX Entry record from: Local Mail Exchanger to: Remote Mail Exchanger Link to comment Share on other sites More sharing options...
Okidoki Posted February 12, 2015 Share Posted February 12, 2015 Thank You. Finally It is sending now What I did is changed the MX Entry record from: Local Mail Exchanger to: Remote Mail Exchanger THANK YOU! Link to comment Share on other sites More sharing options...
thund5000 Posted February 13, 2015 Share Posted February 13, 2015 I'm glad it also work in you guys Link to comment Share on other sites More sharing options...
CBLBTL Posted May 30, 2019 Share Posted May 30, 2019 I have same problem with PS 1.7.5. Any idea? Link to comment Share on other sites More sharing options...
thrillmetoo Posted June 14, 2019 Share Posted June 14, 2019 I'm having the same problem as well with PS 1.7.4. Does the same sollution apply? Link to comment Share on other sites More sharing options...
CBLBTL Posted June 15, 2019 Share Posted June 15, 2019 The problem was in my theme configuration. Please check your theme config. Link to comment Share on other sites More sharing options...
thrillmetoo Posted June 16, 2019 Share Posted June 16, 2019 Check the module 'contact form' . There was ' Receive customers' messages by email' unselected. 2 4 Link to comment Share on other sites More sharing options...
Amorino Posted December 14, 2019 Share Posted December 14, 2019 Hello @thrillmetoo you saved my day Thank you very much 1 Link to comment Share on other sites More sharing options...
Erik De Martiis Posted January 17, 2020 Share Posted January 17, 2020 Thanks! Too many set-up in different place in Prestashop. I hate it. Link to comment Share on other sites More sharing options...
link2badar Posted September 28, 2022 Share Posted September 28, 2022 @thund5000 how to change MX entry record. please explain a little bit Link to comment Share on other sites More sharing options...
link2badar Posted September 28, 2022 Share Posted September 28, 2022 Thanks @thund5000. My issue was when i send email to domain (admin email). it throw error. when i send to other address. it was fine. I updated MX entry record in email routing (cpanel menu of hostgator). step 1: select domain from dropdown menu step 2: update local mail exchanger to remote mail exchanger. hope so, it will help someone else. Link to comment Share on other sites More sharing options...
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