Paypal Issues: Return to Guest Tracking instead of Order-Confirmation and others

[simonlav]

Hi,

 

We are using prestashop 1.5.6 and paypal usa,canada 1.3.6. We use the standard mode of paypal.

 

1) We have problems with the return url which cause major issue for statistics and user experience. No customer is returning to the order-confirmation page as it should. They are returned to guest-tracking instead.

 

We have been trying to figure that our for weeks.

 

 

2) Also, while we are at it, paypal write "your order" on the bill when there is more than 1 product in the cart. Is there a way to have Paypal detailling the order?

 

Thanks for your help!

[bellini13]

for #1, are you sure you are not checking out as a guest user?

 

for #2, when there is a discount/voucher in the cart, then only a single line item is sent to Paypal, which is the "order total".  It would include products and shipping less any discounts.  when there are no discounts/vouchers, then each product is sent to Paypal as an individual line item

[simonlav]

1) yes we do. We have removed the authentification form, but i don't understand the logic behind this behavior? We still want the order confirmation for everyone, no?

 

2) you are right. Is there a way to change that and show all product?

[bellini13]

1) So if you have removed the authentication form, then I have to assume you are using guests.   Guests get an order confirmation page that includes "order tracking", they do not get an order history page.

 

2) not easily, no.  The problem lies in the discount.  Let's say you have a $10 discount, on a $100 order with 3 products.  Do you spread the $10 discount across the 3 products and reduce their prices?  Or do you send the full dollar amount of each product, and then include a negative discount line item (not even sure how Paypal supports that).

[simonlav]

1) Yes, all the orders are guest orders, but why are the guest not redirecter to controller=order-confirmation? That should be the default confirmation page for everybody, no? That page shows cart summary and include the analytics code.

 

2) Ok, I will live with that behavior

[bellini13]

1) This is just the way PS was designed.  The order confirmation controller has the following code, which detects if the customer is a guest, and then redirects to guest-tracking

        /* check if the cart has been made by a Guest customer, for redirect link */
        if (Cart::isGuestCartByCartId($this->id_cart))
        {
            $is_guest = true;
            $redirectLink = 'index.php?controller=guest-tracking';
        }
        else
            $redirectLink = 'index.php?controller=history';

        if ($is_guest)
        {
            $customer = new Customer((int)$order->id_customer);
            $redirectLink .= '&id_order='.$order->reference.'&email='.urlencode($customer->email);
        }

I suppose you could try to comment that code out, and see what happens.