shawnplep Posted August 1, 2014 Share Posted August 1, 2014 Hello, I am trying to set up my Customer Service Options (under Customers->Customer Service in the Back office). Our support email address is handled by Gmail. I want to be able to get those emails in my email client (like I currently am able to do) as well as in Gmail...and in Prestashop. Presumably this type of setup is the reason that Prestashop has a place for IMAP settings here. The problem is, I can't seem to get it to work! It seems I've tried every combination of settings in the Yes/No options in that section and I followed what looks like the correct Gmail IMAP settings. I have the following: IMAP Url: imap.gmail.com IMAP Port: 993 ...and the proper Gmail address and password. I have also tried using imap.googlemail.com. But nothing works. When I try to "Sync" is see the following error.... TECHNICAL ERROR: unable to sync.Details:Error thrown: [object Object]Text status: parsererror This is such a basic, elementary feature that I have to believe I've overlooked something simple. Can anyone tell me how you got it to work? Thanks!! Link to comment Share on other sites More sharing options...
EZC Posted August 4, 2014 Share Posted August 4, 2014 Hiya, Just tried it myself and it worked ok. The settings I used: IMAP URL: mail.gmail.com IMAP Port: 993 IMAP User: [email protected] IMAP Password: ************ All Yes/No options set to no except IMAP options (SSL): Yes Hope this helps! 1 Link to comment Share on other sites More sharing options...
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