Generate order after I click paypal

[easynow]

When I click paypal payment and then redirect to paypal site to pay, it won't generate order if I cancel or fail to pay. Only successful order can return a order in the back office.

 

It is so bad, because I wanna tracking how many customers place the order. Even if it is failed from paypal, but I can check the failed order in the BO, then contact them to help.

 

Can anyone help?

[Carolina Custom Designs]

I'm sorry but this just doesn't make sense. You can't generate an 'order' in Prestashop until an order is actually made. If the customer cancels at the PP portal then you cannot possibly generate an order in PS. Besides this, if the order fails at PP you will receive an email notifying you of the error.

 

If you just wish to track customers I suggest you set up some goals and funnels in GA so you can track customers actions.

 

Marty Shue

[El Patron]

this is better addressed by 'abandoned cart' type logic.

 

you have the customers registration and unless they delete their cart what they wanted to order.

 

on 'some' release of paypal, one receives failure confirmation from shop to shop owner, this may not be the case with newer PayPal.

[easynow]

I'm sorry but this just doesn't make sense. You can't generate an 'order' in Prestashop until an order is actually made. If the customer cancels at the PP portal then you cannot possibly generate an order in PS. Besides this, if the order fails at PP you will receive an email notifying you of the error.

 

If you just wish to track customers I suggest you set up some goals and funnels in GA so you can track customers actions.

 

Marty Shue

 

It should be something like magento:

 

add to cart --- click place the order -- generate the order in prestashop site --- redirected to paypal --- there are 2 returns (A: successful, return success to prestashop.  B: fail, return falure string to prestashop). Now matter whether it is failed or not, there is an order in the BO.