roback Posted November 16, 2009 Share Posted November 16, 2009 Does anyone know how to restore a cart? I have a customer who placed an order, but didn't fully complete the checkout process, but now his cart is empy and there is no order in the back office.When I go from the carts area of the BO, and click on the cart it shows all the products and shows an order number for it. If I click on that it goes to the order page but is empty of all items. But if I go through the orders section the order does not appear in the list.On a test order I tried this same thing, got the same result. from the cart > cart Details > Order page, I switched the order status to Payment recieved to see if that would sort it out. In part it did. The order now shows up as it should in the BO order list with the price and all the relevant details, but when you click through to the order details there are no products on it.So is there a way to take this cart and properly switch it to an order either through the BO or through MySQL?Anyone have any ideas? Link to comment Share on other sites More sharing options...
roback Posted November 17, 2009 Author Share Posted November 17, 2009 Anybody, please!!??!! begging for some help here.i am sure it is a simple change in MySQL to get it done, but I can't seem to find it. Please please please help.thanks in advance. Link to comment Share on other sites More sharing options...
radders Posted November 17, 2009 Share Posted November 17, 2009 Not sure if Manually Converting Carts to Orders Module would help? Link to comment Share on other sites More sharing options...
roback Posted November 17, 2009 Author Share Posted November 17, 2009 the module does not work. It produces blank pages on both the module > configure module page and the customers > Cart 2 Order tab page.Just the header menu and no content?It seems it would do what I require.Please advise ASAP! Link to comment Share on other sites More sharing options...
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