rpili1313 Posted July 24, 2014 Share Posted July 24, 2014 Hi, I have activated the return products and filled in the days in the admin panel. In the order history the box to select a certain product is not showing up. Are there other things prestashop will check before displaying this box? On product level? On orderstatus level? Kr, R Link to comment Share on other sites More sharing options...
rpili1313 Posted July 24, 2014 Author Share Posted July 24, 2014 I have found it myself. Apparently the status of the order has to indicate the order is shipped. So at the order status page, when selecting delivered, the box with marked as shipped has to be activated. This is confusing because I have customers that come and collect there orders. At the end I put the order on deliverd as well but didn't think that "mark as shipped" would be necessary. Link to comment Share on other sites More sharing options...
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