1.6.0.8 - Customer Form Problem

[guildernet]

I'm running into a issue with customer registration.

 

Customers fill out the first registration page which creates their account which works fine. Then the second page asks for their address and contact information. When they submit the form it kicks back an error saying "lastname" & "firstname" are required even though they are not on the form that this page shows.

 

 

Any help anyone has would be greatly appreciated as I am totally stumped on this.

[Arnel]

Hello,

 

I've been looking this.  In your support request to InMotion Hosting, you mention a theme:  PrestaShop 50127.  This is $140 custom theme that we do not have access to load.

 

I'm not 100% sure it's related to the account creation, but it's possible.  Can you please describe the steps to duplicate the problem?  

 

I'm in Prestashop 1.6.0.8 and when I attempt to duplicate the problem, I am doing the following:

1. Going to the Store Front
2. Clicking on Sign in (at the top right of the default theme)
3. Typing an email address and then selecting new customer
4. The form for a new customer includes all of the appropriate information

Are you able to temporarily switch to the default theme and see if it resolves the problem?

 

Please let us provide further information and we would happy to look further into the issue.

 

 

 

 

 

 

 

[Arnel]

Hello,

 

I saw your response regarding the checkout procedure.  This is how I'm currently testing in the default theme:
 

1. Selecting an item and adding it to my cart
2. Clicking on proceed to checkout (2x). First time shows cart.  Second time goes to check out options
3. I select new customer and I get the appropriate form - showing first name and last name.

Does this match your checkout testing?