anneso1 Posted July 14, 2014 Share Posted July 14, 2014 Hi, I installed PayPal module. I updated all information like API username, API password, API signature but when I try to do a test on the website to arrive on the payment, I have a these message below . Please try to contact the merchant: 1. <b>PayPal response:</b> 2. TIMESTAMP -> 2014-07-14T07:53:56Z 3. L_ERRORCODE0 -> 10001 4. L_SHORTMESSAGE0 -> Internal Error 5. L_LONGMESSAGE0 -> Timeout processing request Please find attached my print screen . Can you help me and let me know if I did something wrong? Thanks Regards Error reporting from your PayPalAPI module.pdf 1 Link to comment Share on other sites More sharing options...
bellini13 Posted July 14, 2014 Share Posted July 14, 2014 Is it Paypal Europe or Paypal USA that you are using? What version of the module? What version of Prestashop? Are you trying to do this test in live or sandbox mode? Link to comment Share on other sites More sharing options...
anneso1 Posted July 14, 2014 Author Share Posted July 14, 2014 Hi Thanks for your answer. - Paypal Europe, Country Ireland, € -Module Paypal: 3.7.1 -PrestaShop version 1.6.0.8 -I'm using the Live mode Thanks Link to comment Share on other sites More sharing options...
njqt Posted July 14, 2014 Share Posted July 14, 2014 exactly same issue in PS 1.6.0.8 thanks for info ! Link to comment Share on other sites More sharing options...
El Patron Posted July 14, 2014 Share Posted July 14, 2014 please turn on PrestaShop error reporting and test. this may be a simple issue that curl is not enabled on your hosting, if you do not know how to check contact your hosting company. Link to comment Share on other sites More sharing options...
njqt Posted July 15, 2014 Share Posted July 15, 2014 Curl is enabled and and reportng error is on but not error log about this issue. thanks for your ideas ! ! Link to comment Share on other sites More sharing options...
El Patron Posted July 15, 2014 Share Posted July 15, 2014 check with hosting company that you are not behind firewall keeping you from accessing paypal. note: I am just guessing, but it seems that the ps paypal api can not reach paypal, that is again my assumption. Link to comment Share on other sites More sharing options...
ezsmoke Posted October 15, 2014 Share Posted October 15, 2014 Started getting this error myself today. PS and PayPal were working perfectly up until today. Have not found fix yet. Link to comment Share on other sites More sharing options...
El Patron Posted October 15, 2014 Share Posted October 15, 2014 Started getting this error myself today. PS and PayPal were working perfectly up until today. Have not found fix yet. please read this, hopefully it's associated http://www.prestashop.com/forums/topic/369290-important-bug-with-paypal-int%C3%A9gral-evolution-no-order-in-bo/ Link to comment Share on other sites More sharing options...
SD.Dev Posted October 15, 2014 Share Posted October 15, 2014 Hi, Using HSS ? if not, you should try to use SSL v4 (instead of v3) related post : http://www.prestashop.com/forums/topic/369707-probl%C3%A8me-avec-paypal/?p=1833548 (backup your files..) Link to comment Share on other sites More sharing options...
ezsmoke Posted October 15, 2014 Share Posted October 15, 2014 please read this, hopefully it's associated http://www.prestashop.com/forums/topic/369290-important-bug-with-paypal-int%C3%A9gral-evolution-no-order-in-bo/ Had a read of that, but I don't think it's connected as we don't use "HSS, or Integral Evolution". Having said that the issue seems to have resolved for the moment. Will obviously be keeping an eye on things. Link to comment Share on other sites More sharing options...
El Patron Posted October 15, 2014 Share Posted October 15, 2014 Had a read of that, but I don't think it's connected as we don't use "HSS, or Integral Evolution". Having said that the issue seems to have resolved for the moment. Will obviously be keeping an eye on things. dang!..sorry not much help... I suggest open an new topic (assuming you are not original poster of subject)...this gets best community review. Link to comment Share on other sites More sharing options...
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