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Customers can't access products in category "tools"


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Hi,

In my prestashop 1.5.3.1 I have a category "Tools"

I have just discovered that customers are forbidden to visit any products in that category.

I am sure it is to do with the string  "/tools/" in the URL, and have changed the friendly URL to "to0ls", which makes the products accessible.

Does anybody know what could be causing this?

 

The customer sees

Forbidden

You do not have permission to access this document.

 

The error log shows,

[sun Jul 13 19:31:21 2014] [error] [client 121.72.166.107] client denied by server configuration: /var/www/vhosts/smokeandwires.co.nz/httpdocs/tools/1031366-usbtinyisp-.html, referer: http://www.smokeandwires.co.nz/1034-tools

 

I can easily change the friendly URL, but if this is a misconfiguration on my part, I would like to fix it.

 

Thanks

 

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Thanks for your reply.

There is nothing in my htaccess, but after having a bit of a look, I think it is probably because prestashop has a folder /tools inside the /httpdocs folder.

 

I am not game to try to write custom rewrite rules to get around this, so I will change my friendly URL.

As far as being search engine friendly, would there be any disadvantage to having /tools/ show as /tools-/ or /tools_1/

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