jewelcam Posted July 11, 2014 Share Posted July 11, 2014 php 5.3.28 presta v 1.6.08 site lumbeejewelry.com for no reason that im aware of my site just started loading a blank page. the backoffice loads fine. any help from anyone would be great. i turned on the debug mode and got the following: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/lumbeeje/public_html/p16/themes/autumn/./.tpl' in '/home/lumbeeje/public_html/p16/themes/autumn/./header.tpl'' in /home/lumbeeje/public_html/p16/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/lumbeeje/public_html/p16/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /home/lumbeeje/public_html/p16/cache/smarty/compile/b2/ab/33/b2ab333e75dfc766771a64db0951c728a86d41c1.file.header.tpl.php(203): Smarty_Internal_Template->getSubTemplate('/home/lumbeeje/...', NULL, NULL, NULL, NULL, Array, 0) #2 /home/lumbeeje/public_html/p16/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_53bf54b9bd3a43_95884030(Object(Smarty_Internal_Template)) #3 /home/lumbeeje/public_html/p16/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, f in/home/lumbeeje/public_html/p16/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 Link to comment Share on other sites More sharing options...
bside2234 Posted July 11, 2014 Share Posted July 11, 2014 Have you tried using the default bootstrap template? Link to comment Share on other sites More sharing options...
jewelcam Posted July 11, 2014 Author Share Posted July 11, 2014 @ bside2234,, no,, but it does sound like the theme is the problem. i will check it out. thanks Link to comment Share on other sites More sharing options...
NemoPS Posted July 11, 2014 Share Posted July 11, 2014 I believe is a template issue, also because it's trying to load a no-named tpl file as well, which is weird Link to comment Share on other sites More sharing options...
jewelcam Posted July 12, 2014 Author Share Posted July 12, 2014 if anyone was following this , it was a custom template issue. all have been fixed. thanks for replys. Link to comment Share on other sites More sharing options...
jpatterson Posted July 17, 2014 Share Posted July 17, 2014 I am having the same issue with all my "my account" pages showing white screens and I am using the default bootstrap theme. Can anyone tell me how to fix? Link to comment Share on other sites More sharing options...
NemoPS Posted July 18, 2014 Share Posted July 18, 2014 jpatterson, are you having the same 'unable to load template file' issue? or just a blank page? enable error reporting if the latter Link to comment Share on other sites More sharing options...
jpatterson Posted July 18, 2014 Share Posted July 18, 2014 Thank You for your response, but i did solve the problem. My authentication.tpl file was missing. Link to comment Share on other sites More sharing options...
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