Customer does not receive confirmation mails

[kazak001]

Hi all,

 

i'm having some issues with the email function of Prestashop 1.6. When a customer makes an order and gets to the last page, he is told that an email has been sent with all details of his order. 

Unfortunately the customer does not receive an email.

Spam folders have been checked, and no mail visible.

 

When configuring email in BO, everything works fine when sending a test email. So i don't understand how come that customer does not get it.

 

Any solution for this?

Thanks a lot!

[vekia]

hello

1) do you have translations of these emails? if customer uses for example spanish version of your website, you must have spanish translations for these emails. it's worth to check this

 

2) what mail method you use ? simple mail() or SMTP ?

[kazak001]

Hi,

 

i'm using PHP. 

 

I checked for the translations and apparently the ones for Dutch are missing. From what I understood from other topics on this forum, I need to translate every mail. But there seems to be a problem getting the English mails. I get the message: "There was a problem getting the mail files.

English language files must exist in .../prestashop/mails/en/ folder".

I checked the folder and all files (71) are there. 

 

Do you know what could be the problem?

 

Thanks  

[vekia]

hello

try to create (just duplicate directory) with name : nl

btw php mail method can generate several serious problems with mail delivery

especially when you use mail with different domain than your shop domain

[kazak001]

Hi,

 

ok i duplicated an nl folder. BO now finds all emails.

Do i need to translate before to test again?

 

i tried to place a new test order, but no emails in my mailbox. In BO it shows "0 translations missing". I guess that if i change the text in dutch, that it won't change a lot to the problem.

[kazak001]

Hi,

 

just retried and everything seems to work fine now. 

 

Thanks a lot for your help!