Dreamtheme Posted July 10, 2014 Share Posted July 10, 2014 I noticed this "Global after sales quality" in seller's account, can you tell me what exactly measures and how the score is made? Link to comment Share on other sites More sharing options...
bellini13 Posted July 11, 2014 Share Posted July 11, 2014 I'm guessing that it is a percentage of how many tickets you have received, and how many tickets you have replied to Link to comment Share on other sites More sharing options...
Dreamtheme Posted July 11, 2014 Author Share Posted July 11, 2014 Well if its that it is wrong, because we have answered all tickets but its still says 90% Link to comment Share on other sites More sharing options...
samyha Posted July 11, 2014 Share Posted July 11, 2014 Hello, The Global after sales quality is a score based on your customer's ratings Link to comment Share on other sites More sharing options...
Dreamtheme Posted July 11, 2014 Author Share Posted July 11, 2014 Hello, The Global after sales quality is a score based on your customer's ratings Hmm so how this ratings are formed? is they are based on the product ratings or they are tickets ratings? if so where and how the customers are asked for their rating about the tickets? And what 90% in our case means? is this good? Link to comment Share on other sites More sharing options...
samyha Posted July 11, 2014 Share Posted July 11, 2014 This criteria is an average of the customers ratings based on the product ratings and not the tickets ratings. If you got a score of 90% you should be proud, that's an excellent score! Link to comment Share on other sites More sharing options...
Dreamtheme Posted July 11, 2014 Author Share Posted July 11, 2014 Thank you Samyha mark as solved 1 Link to comment Share on other sites More sharing options...
samyha Posted July 11, 2014 Share Posted July 11, 2014 My pleasure . Could you please edit the title of your topic and add "solved" in front of it? Thanks! Link to comment Share on other sites More sharing options...
Dreamtheme Posted July 11, 2014 Author Share Posted July 11, 2014 well i don't see how can i edit title, but i see that is already done Link to comment Share on other sites More sharing options...
bellini13 Posted July 12, 2014 Share Posted July 12, 2014 you just edit your original topic and add SOLVED to the title Link to comment Share on other sites More sharing options...
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