gavz Posted July 7, 2014 Share Posted July 7, 2014 I'm using PS1.6 & customers are not receiving shipping confirmation emails with tracking ID one the order is marked as shipped. Can you please advise, thank you Link to comment Share on other sites More sharing options...
bellini13 Posted July 7, 2014 Share Posted July 7, 2014 Do you have a Tracking URL defined in the Carrier that is being used? Edit your carrier and confirm in General settings that there is a URL defined. Link to comment Share on other sites More sharing options...
gavz Posted July 9, 2014 Author Share Posted July 9, 2014 Do you have a Tracking URL defined in the Carrier that is being used? Edit your carrier and confirm in General settings that there is a URL defined. Tracking URL is defined. The problem is when the order is marked as "Preparation in Progress" or "Shipped" an email is not sent to the customer? Link to comment Share on other sites More sharing options...
bellini13 Posted July 9, 2014 Share Posted July 9, 2014 I assume you are updating the order status in the back office order detail page? Did you enter the tracking number prior to changing the order status? Link to comment Share on other sites More sharing options...
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