Payment by Check - order confirmation page is not displayed PS 1.6

[derekleroy1]

When an order is placed and the payment method is by Check, the order confirmation page is blank. The order does show up in the back end and an order confirmation email is sent.  

 

A page is created but there is nothing on it, he address bar has:

 

mydomain.com/index.php?controller=order-confirmation&id_cart=20&id_module=30&id_order=15&key=424524ac2327b16ea24003734df9e0ca

 

Any ideas to debug?

[derekleroy1]

Any help out there?

[El Patron]

simply turn on errors,

 

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

 

in the future, rather than bump (against forum rules) and you are not getting response, it's because you did not supply good info, so next time review, revise and then bump stating you added more detail, thanks

[derekleroy1]

OK, I have more info from turning error reporting  ON: Once the customer clicks to pay by check and the button "I confirm my order" this is displayed:

 

Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/riverhou/public_html/themes/default-bootstrap/order-confirmation.tpl'' in /home/riverhou/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/riverhou/public_html/classes/controller/FrontController.php(553): Smarty_Internal_TemplateBase->fetch('/home/riverhou/...') #1 /home/riverhou/public_html/classes/controller/Controller.php(198): FrontControllerCore->display() #2 /home/riverhou/public_html/classes/Dispatcher.php(373): ControllerCore->run() #3 /home/riverhou/public_html/index.php(28): DispatcherCore->dispatch() #4 {main} thrown in /home/riverhou/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127

 

What can I do now?

[derekleroy1]

Hey, I figured it out. I had a corrupted order-confirmation.tpl file. I reloaded backup and it seems to be working as expected.