zhanxin88 Posted June 29, 2014 Share Posted June 29, 2014 Hi, I am new to the prestashop, I just installed it from the app inside godaddy's hosting page. everything is fast and easy, but when I try to log in to the back office, My page become blank and not loading anything. I've tried many times but the result is the same. Please help me on this . really appreciate. Link to comment Share on other sites More sharing options...
El Patron Posted June 29, 2014 Share Posted June 29, 2014 using FTP or hosting control panel edit config/defines.inc.php find define('_PS_MODE_DEV_', false); change to define('_PS_MODE_DEV_', true); now visit (recreate) blank page and you should see the thrown error, you can then search for similar issue 1 Link to comment Share on other sites More sharing options...
zhanxin88 Posted June 29, 2014 Author Share Posted June 29, 2014 using FTP or hosting control panel edit config/defines.inc.php find define('_PS_MODE_DEV_', false); change to define('_PS_MODE_DEV_', true); now visit (recreate) blank page and you should see the thrown error, you can then search for similar issue Hi El Patron , thank you for the help, finally it shows some words when I try to login to back office: I don't know what's that suppose to mean and how to fix the problem. please help me Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed '_RIJNDAEL_KEY_' in /home/zhanxin88/public_html/classes/Cookie.php on line 80 Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed '_RIJNDAEL_IV_' in /home/zhanxin88/public_html/classes/Cookie.php on line 80 Warning: Cannot modify header information - headers already sent by (output started at /home/zhanxin88/public_html/classes/Cookie.php:80) in /home/zhanxin88/public_html/classes/Tools.php on line 143 Link to comment Share on other sites More sharing options...
zhanxin88 Posted June 30, 2014 Author Share Posted June 30, 2014 Hi El Patron , thank you for the help, finally it shows some words when I try to login to back office: I don't know what's that suppose to mean and how to fix the problem. please help me Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed '_RIJNDAEL_KEY_' in/home/zhanxin88/public_html/classes/Cookie.php on line 80Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed '_RIJNDAEL_IV_' in/home/zhanxin88/public_html/classes/Cookie.php on line 80Warning: Cannot modify header information - headers already sent by (output started at /home/zhanxin88/public_html/classes/Cookie.php:80) in /home/zhanxin88/public_html/classes/Tools.php on line 143 Link to comment Share on other sites More sharing options...
El Patron Posted June 30, 2014 Share Posted June 30, 2014 none of these would result in a blank page so we have not enough information. please from your hosting control panel find the error log, possible there is more information there. you may need to contact godaddy support and explain the situation. the front office is ok, yes? 1 Link to comment Share on other sites More sharing options...
zhanxin88 Posted June 30, 2014 Author Share Posted June 30, 2014 Hi EI patron, now it shows this Fatal error,(shows below) I've tried to change the permission from 771 to 777 for this file "/public_html/cache/smarty/compile/24" but I can't save the changes, it will go back to 771. The front store is up on running properly. Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file /home/zhanxin88/public_html/cache/smarty/compile/24/bf/ca/wrt53b0de54812bc9.44735860' in /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_write_file.php:44 Stack trace: #0 /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_template.php(201): Smarty_Internal_Write_File::writeFile('/home/zhanxin88...', '<?php /* Smarty...', Object(Smarty)) #1 /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #2 /home/zhanxin88/public_html/classes/module/Module.php(2020): Smarty_Internal_TemplateBase->fetch() #3 /home/zhanxin88/public_html/modules/dashtrends/dashtrends.php(72): ModuleCore->display('/home/zhanxin88...', 'dashboard_zone_...') #4 /home/zhanxin88/public_html/classes/Hook.php(507): Dashtrends->hookDashboardZoneTwo(Array) #5 /home/zhanxin88/public_html/controllers/admin/AdminDashboardController.php(218): HookCore::exec('da in /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44 none of these would result in a blank page so we have not enough information. please from your hosting control panel find the error log, possible there is more information there. you may need to contact godaddy support and explain the situation. the front office is ok, yes? Hi EI patron, thank you for the reply, now it shows this Fatal error,(shows below) I've tried to change the permission from 771 to 777 for this file "/public_html/cache/smarty/compile/24" but I can't save the changes, it will go back to 771. The front store is up on running properly. Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file /home/zhanxin88/public_html/cache/smarty/compile/24/bf/ca/wrt53b0de54812bc9.44735860' in /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_write_file.php:44 Stack trace: #0 /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_template.php(201): Smarty_Internal_Write_File::writeFile('/home/zhanxin88...', '<?php /* Smarty...', Object(Smarty)) #1 /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #2 /home/zhanxin88/public_html/classes/module/Module.php(2020): Smarty_Internal_TemplateBase->fetch() #3 /home/zhanxin88/public_html/modules/dashtrends/dashtrends.php(72): ModuleCore->display('/home/zhanxin88...', 'dashboard_zone_...') #4 /home/zhanxin88/public_html/classes/Hook.php(507): Dashtrends->hookDashboardZoneTwo(Array) #5 /home/zhanxin88/public_html/controllers/admin/AdminDashboardController.php(218): HookCore::exec('da in /home/zhanxin88/public_html/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44 Link to comment Share on other sites More sharing options...
NemoPS Posted June 30, 2014 Share Posted June 30, 2014 Writing permissions, as el patron said. Try changing to 775 for the whole cache folder and subfolder Link to comment Share on other sites More sharing options...
vekia Posted June 30, 2014 Share Posted June 30, 2014 some time ago i've noticed in one website of my customer that his host limted number of files available to store on hosting account. the problem was exactly the same (error code), cache generates large amount of files (in his case about ~1 million files) make sure that you haven't got exactly the same limitations Link to comment Share on other sites More sharing options...
zhanxin88 Posted July 2, 2014 Author Share Posted July 2, 2014 Hi guys, thank you for the help, I already solved the problem Link to comment Share on other sites More sharing options...
vekia Posted July 2, 2014 Share Posted July 2, 2014 an the solution was... ? 1 Link to comment Share on other sites More sharing options...
wendypurnomo Posted September 6, 2014 Share Posted September 6, 2014 And the solution was ......: Do this one ... using FTP or hosting control panel edit config/defines.inc.php find define('_PS_MODE_DEV_', false); change to define('_PS_MODE_DEV_', true); now visit (recreate) blank page and you should see the thrown error, you can then search for similar issue And then do this.... Writing permissions, as el patron said. Try changing to 775 for the whole cache folder and subfolder it works for me. Backoffice and front office now are normal again. 1 Link to comment Share on other sites More sharing options...
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