gracenote Posted June 28, 2014 Share Posted June 28, 2014 Hi. Thus far, in my research, I've come across two possible solutions for syncing quickbooks with prestashop: - Store Manager for Prestashop - Webgility Any other options that you would recommend looking into? Thanks! Link to comment Share on other sites More sharing options...
Maria Kvasnytska Posted June 30, 2014 Share Posted June 30, 2014 Hello! Whenever you want to synch with QuickBooks you can use Store Manager for PrestaShop, you have discovered. This is a desktop application for store management. In order to integrate with QuickBooks you need to additionally purchase QuickBooks Integration Addon. This is one-time purchase, there will be no monthly fees. There is trial version of Store Manager, available for 30 days and QuickBooks Integration addon is built-in in demo mode - http://www.prestashopmanager.com/free-download/. You can download it and use free within one month. QuickBooks Integration addon in demo mode allows to manage up to 5 records. By the way, why are you looking for other solutions for synchronizing with QuickBooks? May be price or functionality do not suit your needs? Link to comment Share on other sites More sharing options...
gracenote Posted June 30, 2014 Author Share Posted June 30, 2014 Hello! Whenever you want to synch with QuickBooks you can use Store Manager for PrestaShop, you have discovered. This is a desktop application for store management. In order to integrate with QuickBooks you need to additionally purchase QuickBooks Integration Addon. This is one-time purchase, there will be no monthly fees. There is trial version of Store Manager, available for 30 days and QuickBooks Integration addon is built-in in demo mode - http://www.prestashopmanager.com/free-download/. You can download it and use free within one month. QuickBooks Integration addon in demo mode allows to manage up to 5 records. By the way, why are you looking for other solutions for synchronizing with QuickBooks? May be price or functionality do not suit your needs? Thanks Maria. I appreciate your time. To answer your question... there are two reasons: 1. I am interested in analyzing all the options available to me. You never know what you'll find. 2. Price. I am NOT saying the price for store manager + the quickbooks add on is bad. (It's nice that to see that store manager is a one time payment, unlike the other services for syncing with quickbooks.) It just so happens we're about four weeks from opening up our business. And we didn't think about budgeting for the "little" things - like prestashop add-ons. And we're almost out of funds ... and there's still more "little" things to spend money on. Doesn't mean Store Manager is out of the question, I just want to see other available options that may fit my current situation. Even if they might be only temporary. Thanks Maria! Link to comment Share on other sites More sharing options...
Maria Kvasnytska Posted July 1, 2014 Share Posted July 1, 2014 I see what you mean and understand you. In case you choose Store Manager after all, do not forget to contact me for discount Link to comment Share on other sites More sharing options...
jontobey Posted July 16, 2014 Share Posted July 16, 2014 You would think this would be simpler, cheaper, and out of the box. I've been struggling with this since January. I'd love to recommend it, because I had to buy both to get the QB integration, but I cannot get Store Manager to work and I've been trying to get support for a week.You should not have to become an expert in 20 vendors' software to get your store on line in an end-to-end fashion. And since today you essentially cannot have a business without quickbooks, had I to do it all over again, I would look for somebody who had a better solution. Link to comment Share on other sites More sharing options...
Maria Kvasnytska Posted July 28, 2014 Share Posted July 28, 2014 Hello!Can you provide me your ticket ID so I could have a look at the problem you have faced? I will check it for you and see what it is possible to do. We would really appreciate if you let me have a closer look at situation. Link to comment Share on other sites More sharing options...
jontobey Posted July 28, 2014 Share Posted July 28, 2014 I don't want a discount I want a refund. Link to comment Share on other sites More sharing options...
Maria Kvasnytska Posted July 28, 2014 Share Posted July 28, 2014 We didn't offer you a discount, we need your ticket ID (or your e-mail address via PM) to investigate the problem and check the situation. We surely do provide 30-day money-back (according to our policy), but have no idea whom to provide a refund, since we see only nickname here. Link to comment Share on other sites More sharing options...
jontobey Posted July 28, 2014 Share Posted July 28, 2014 How about a refund on ticket 4919, took a week, charged me an additional $399, and then spent 30s updating a configuration - and it still doesn't work! That would be awesome. Then I can use that money to implement Spotify. Link to comment Share on other sites More sharing options...
Maria Kvasnytska Posted July 29, 2014 Share Posted July 29, 2014 The ticket ID is not correct, but we were able to find you in our ticket system. Reviewing message history we have seen the following: you wanted to use Advanced Stock Management functionality and our support manager said that in order to do that you need to indicate quantity and price for product assigned to warehouse. Once you have turned on Advanced Stock Management, you need to indicate quantity for product belonging to definite warehouse. It is needed for that functionality. It won't read actual product quantity (quantity product had before you enabled Advanced Stock Management). This works the same in PrestaShop admin and in Store Manager. In PrestaShop admin as well as Store Manager the logics is the following: when you enable Advanced Stock Management actual products inventory you had before is being ignored and in account is taken the one you indicate for product in Warehouse and Stock Management section, denoting that from now on quantity from there will be taken. As far as we know, yet there is no way to massively input quantity for products managed via Advanced Stock Management neither in admin, nor in Store Manager. Finally, you have contacted our support 33 days ago including whole communication. The products were purchased by you approximately 7 month ago, thus you are using them for quite a long period now. According to our policy we initiate refunds only during 30 days period from the time the purchase was placed (you just need to fill in the form within that period), that is why your request was declined. Sorry to hear that PrestaShop functionality doesn't fit your needs and hope that you cope with difficulties and your e-commerce will be up and running till the beginning of the season. Link to comment Share on other sites More sharing options...
jontobey Posted July 29, 2014 Share Posted July 29, 2014 (edited) The ticket number is correct. It pertains to the latest time your company took my money without delivering anything to me, not to ASM. I would've thought you could've figured that out by reading the ticket. Although in the end, it was ASM that broke my shipping, so they are related. For the other readers, on ASM. Yes, on bad advice (from the same people who started to build my shop in PS), I bought those modules. I took me 6 months to get to the point where I could even determine what absolute crap they were. I mean I simply was in denial about how a bad a product this is. I thought surely it must be me, then paid for support, only to find out that no, it's crap.I'll give you a for instance, besides the fact that if you are going to use Advanced Stock Management you should turn it on before you do anything else becuase none of your existing data will show up in it and you will have to re-enter your data. That's right you read that right. ASM has no idea about your existing inventory. I'm not sure what "Advanced" means here. I do not think that word means what they think it means. Anyway, it might be worth suffering through that incredibly bad design as having an actual way to track your Cost of Goods Sold, becuase again, unbelievably, there is no way to do that in this platform; but there is no way to include shipping on the invoices in ASM! What? No, seriously there is no shipping field on the manifest. I was up at 4AM asking myself: "Who has multpile warehouses (and would be on a rinky-dink platform like this) and ships product, but doesn't need to track shipping? And also, BTW, who is this person with multiple warehouse that can use a platform that requires you to extract and manually create books from your data? I want to meet this person." And because ASM is broken, buying Store Manager was just throwing money away. Again, I spend a lot of time wondering what the name of a module has to do with it's actual function. Certainly it would be nice to know more about them before you shell out the money. But as you said, I've heard all of this before. You are are the one who wanted to bring it up here. I just get the feeling you have a bunch of programmers sitting around trying to imagine what a business person would need, but have never actually talked to a business person. Your software doesn't correspond to any known business processes. You could've saved all of the development time on ASM becuase I cannot see who would use it or why. And believe me because I'm stuck with it, I've been trying to figure it out. The final straw was, however, that it broke my shipping. Because, quelle surprise, you have to go back and also reenter your shipping carriers once you make the mistake of turning it on. So, I paid "support" waited a week, and they never solved it (they claimed they did, it never worked for me, they closed the ticket without asking). This configuration issue cost me an additional $399 in support (because honestly they didn't know? this must be a common issue because while it may be there I didn't see it in the documentation), it never worked, they closed the ticket and stopped responding to me about it. Basically they scammed me. I had to just turn ASM off so I could finally test my credit cards. I just want to get my incredibly broken and useless store launched so I can scrap the year of effort I put into it and go to Shopify. Edited July 29, 2014 by jontobey (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 29, 2014 Share Posted July 29, 2014 Hi Jon, first I want to say thank you for using PrestaShop. I'm really sorry that you feel this way about PrestaShop, our software and our support service. It is through feedback like yours that we improve each day. We want to make this bad situation right by you as best we can. We have tried contacting you a couple times to speak with you directly. We are going to provide a full refund for the Support plan because we understand the frustration and we don't want you to leave us with a bad taste. I'm sorry that we could not work out something better between us. Again, thank you for using PrestaShop and we wish the best for your business in the future. In the meantime, we will send you an email outlining the refund details. @Maria, I'm sorry I hijacked your thread! if you want I can move the messages to another thread. Link to comment Share on other sites More sharing options...
jontobey Posted July 29, 2014 Share Posted July 29, 2014 Maybe next time leave a message. Such autocratic decisions are not helpful after we already had a long phone conversation about how I definitely would need support to launch my site. A better approach might've been to spend the money you extorted from me to fix the problem per the comments in the ticket. Link to comment Share on other sites More sharing options...
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