dealbasher Posted June 24, 2014 Share Posted June 24, 2014 (edited) I was updating my prestashop store to 1.6.0.8 from 1.6.0.5 and in the middle of the update we had a electrical serge and my computer shut down. now nothing works on my shop. I get a 404 error message when i try to sign in to my admin area. i can not do anything. I have worked on my website for months and i can not loose my site please someone help me. Gerald https://dealbasher.com Edited June 24, 2014 by dealbasher (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted June 24, 2014 Share Posted June 24, 2014 did you take a backup of your website prior to the upgrade? Link to comment Share on other sites More sharing options...
dealbasher Posted June 24, 2014 Author Share Posted June 24, 2014 (edited) i have a back up on my c-panel to the 1.6.0.5 before the update Edited June 24, 2014 by dealbasher (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted June 24, 2014 Share Posted June 24, 2014 if you have fall back then restore... when you say computer lost electrical, are you speaking of your server or were you uploading to remote... details, facts, charts...cause the only way anyone can help you out now is by knowing what door you came in. Link to comment Share on other sites More sharing options...
dealbasher Posted June 24, 2014 Author Share Posted June 24, 2014 Thank You so much for your replies! ---First thing is my website is still there. You can go to my site in the browser using my URL https://dealbasher.com . I can not get into the admin of my website because it keeps giving me a 404 (page not found) error message. We had a real bad storm here in texas last night and I was in the back-office of my website. I used the 1 click upgrade to upgrade to 1.6.0.8 from 1.6.0.5. In the middle of my upgrade Lightning struck somewhere close to my house and the lights went out. When the lights came back on i tried to go into the back office of my website through the admin link and now i am getting a 404 error message with my admin link. I was on the phone with my hosting company (hostgator) and they tried to get the admin link to work but they could not get it to work I have provided a link to my admin below so you can see what i am talking about https://dealbasher.com/admin-1391546526/index.php?controller=AdminLogin&token=4d58854760adb05374978e4dd62db389 Link to comment Share on other sites More sharing options...
El Patron Posted June 25, 2014 Share Posted June 25, 2014 if I remove the index and token I can get to here http://screencast.com/t/3JE0XMGE without ftp and time, it would hard to say what state your back office is in...there seems to be two admins if at all possible restore and then upgrade with full back ups again. fingers crossed 1 Link to comment Share on other sites More sharing options...
dealbasher Posted June 25, 2014 Author Share Posted June 25, 2014 (edited) Question? if i was to download a fresh install from prestashop of 1.6.0.8 and upload it to my server do u think this would works and repair my backend or could i transfer my store to a new fresh install Edited June 25, 2014 by dealbasher (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted June 25, 2014 Share Posted June 25, 2014 that would probably work find for files, but if there at db changes that would not carry them forward. you could just upload the admin files... but restore and try again is best option I think Link to comment Share on other sites More sharing options...
dealbasher Posted June 25, 2014 Author Share Posted June 25, 2014 (edited) So I could upload the admin files and direct them to my website that is active now or to the db Edited June 25, 2014 by dealbasher (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted June 25, 2014 Share Posted June 25, 2014 you are not listening... restore your website from the backup files... then try to upgrade again Link to comment Share on other sites More sharing options...
dealbasher Posted June 25, 2014 Author Share Posted June 25, 2014 Thanks everyone who helped me with my issue. The problem was when i tried to update my site and the connection was broke. It deleted mt admin files. I took the admin files from the back-up and replaced the files and it corrected the problem. Thanks again 1 Link to comment Share on other sites More sharing options...
El Patron Posted June 25, 2014 Share Posted June 25, 2014 that's great news! Link to comment Share on other sites More sharing options...
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