heliumtrdg Posted June 19, 2014 Share Posted June 19, 2014 Hello everyone, First I backed up everything in Cpanel full backup then I put my site into maintenance mode then I upgraded my store from Prestashop 1.5.x to 1.6.x using 1-click upgrade and then now I cannot acces admin or back office page. Only white screen appears and no error message. I can PM the URL link to the one who will reply. Ive tried using different macbooks and using diff browsers but still nothing just plain white screen. Pls help me.. Link to comment Share on other sites More sharing options...
GymPal Posted June 20, 2014 Share Posted June 20, 2014 The same overe here! Any help guys ? Link to comment Share on other sites More sharing options...
mimosina Posted February 28, 2015 Share Posted February 28, 2015 Just the same.... After One click Upgrade mode from P1.6.0.6 to 1.6.0.13 the login page appears and I can put my login & pass but it does not do anything. I try to change my pass and I receive the email changing the pass but when I try to access, nothing happens. Link to comment Share on other sites More sharing options...
jetx Posted March 1, 2015 Share Posted March 1, 2015 What happens if you clear your browser cache? Or login from a different PC? Link to comment Share on other sites More sharing options...
bellini13 Posted March 1, 2015 Share Posted March 1, 2015 enable debug mode so you can see what the error is, instead of the blank white page Link to comment Share on other sites More sharing options...
mimosina Posted March 2, 2015 Share Posted March 2, 2015 Hi! Thanks a lot for your response... I cleared cache on browser, tested from another PC and activated debug on config/defines.inc.php seting define('_PS_MODE_DEV_', true); but no error are shown What happens is that after seting login and password, the login page clears and appears again (there is not a blank white page) The issue is that if you put a bad password, the system recognizes its not the rigth and sends a message (the employee does not exist or the password is wrong). I click on password forgotten and I receive a new password by email, so looks like is ok the searching on data base Any other idea??? Thanks in advance.... Link to comment Share on other sites More sharing options...
bellini13 Posted March 2, 2015 Share Posted March 2, 2015 What happens is that after seting login and password, the login page clears and appears again (there is not a blank white page) well your issue would be much different than the original posters issue. It is generally considered a bad idea to report different issues in someones topic. The things I would suggest to the OP and how to fix their issue, will differ from what I would tell you. Now when others come to read this thread, they will be confused. The original poster would have seen an error message, and has likely already figured out their problem. As you are not getting an error message, it would appear that Prestashop knows you have the correct username/password, but is failing to log you in properly (creating a session cookie, and redirecting you to the dashboard). My first thought is that you either have an incompatible module installed, and/or some overrides installed. So i would suggest you look for those and remove them. My second thought is that you used v1.4.7 of the autoupgrade module which had a defect. v1.4.8 was recently released. If that is the case, then I hope you have backups and that you can restore your website to PS v1.6.0.6 Link to comment Share on other sites More sharing options...
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