thanos9t9 Posted June 17, 2014 Share Posted June 17, 2014 (edited) My cart icon has magically dissapeared. It was ok a minute ago, I don't know what I did. website is www.lenavogue.com the cart was on the right corner on the top, i am using theme846 please help.... Edited June 17, 2014 by thanos9t9 (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted June 17, 2014 Share Posted June 17, 2014 You have a bunch of 404 errors for .css and .js files that are likely the problem. This means the browser is unable to locate files that should exist GET http://www.lenavogue.com/themes/theme846/css/grid_prestashop.css 404 (Not Found) (index):40 GET http://www.lenavogue.com/themes/theme846/css/modules/blockviewed/blockviewed.css 404 (Not Found) (index):44 GET http://www.lenavogue.com/themes/theme846/css/modules/blocksocial/blocksocial.css 404 (Not Found) (index):45 GET http://www.lenavogue.com/themes/theme846/css/modules/blockcategories/blockcategories.css 404 (Not Found) (index):47 GET http://www.lenavogue.com/themes/theme846/css/modules/blockpermanentlinks/blockpermanentlinks.css 404 (Not Found) (index):43 GET http://www.lenavogue.com/themes/theme846/css/modules/blockcurrencies/blockcurrencies.css 404 (Not Found) (index):48 GET http://www.lenavogue.com/themes/theme846/css/modules/blocknewproducts/blocknewproducts.css 404 (Not Found) (index):49 GET http://www.lenavogue.com/themes/theme846/css/modules/blockcms/blockcms.css 404 (Not Found) (index):52 GET http://www.lenavogue.com/themes/theme846/css/modules/blocktags/blocktags.css 404 (Not Found) (index):53 GET http://www.lenavogue.com/themes/theme846/css/modules/blockmanufacturer/blockmanufacturer.css 404 (Not Found) (index):51 GET http://www.lenavogue.com/themes/theme846/css/modules/blocklanguages/blocklanguages.css 404 (Not Found) (index):50 GET http://www.lenavogue.com/themes/theme846/css/modules/blockstore/blockstore.css 404 (Not Found) (index):54 GET http://www.lenavogue.com/themes/theme846/css/modules/blocksearch/blocksearch.css 404 (Not Found) (index):57 GET http://www.lenavogue.com/themes/theme846/css/modules/homefeatured/homefeatured.css 404 (Not Found) (index):60 GET http://www.lenavogue.com/themes/theme846/css/modules/favoriteproducts/favoriteproducts.css 404 (Not Found) (index):59 GET http://www.lenavogue.com/themes/theme846/css/modules/blocknewsletter/blocknewsletter.css 404 (Not Found) (index):61 GET http://www.lenavogue.com/themes/theme846/css/modules/crossselling/crossselling.css 404 (Not Found) (index):64 GET http://www.lenavogue.com/themes/theme846/css/modules/blockcontactinfos/blockcontactinfos.css 404 (Not Found) (index):58 GET http://www.lenavogue.com/themes/theme846/css/modules/blockcart/blockcart.css 404 (Not Found) (index):67 GET http://www.lenavogue.com/themes/theme846/css/modules/blockmyaccountfooter/blockmyaccount.css 404 (Not Found) (index):68 GET http://www.lenavogue.com/themes/theme846/js/modules/blocktopmenu/js/hoverIntent.js 404 (Not Found) (index):83 Link to comment Share on other sites More sharing options...
thanos9t9 Posted June 17, 2014 Author Share Posted June 17, 2014 should I delete and re-install the whole thing? Link to comment Share on other sites More sharing options...
thanos9t9 Posted June 17, 2014 Author Share Posted June 17, 2014 I am also receiving these (even before the cart dissapeared) Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/home/lenavogu/public_html/modules/.htaccess/) is not within the allowed path(s): (/home/lenavogu:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/lenavogu/public_html/classes/module/Module.php on line 1261Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/home/lenavogu/public_html/modules/index.php/) is not within the allowed path(s): (/home/lenavogu:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/lenavogu/public_html/classes/module/Module.php on line 1261Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/home/lenavogu/public_html/modules/.htaccess/) is not within the allowed path(s): (/home/lenavogu:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/lenavogu/public_html/classes/module/Module.php on line 1261Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/home/lenavogu/public_html/modules/index.php/) is not within the allowed path(s): (/home/lenavogu:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/lenavogu/public_html/classes/module/Module.php on line 1261 Link to comment Share on other sites More sharing options...
thanos9t9 Posted June 17, 2014 Author Share Posted June 17, 2014 I randomly checked 2 of the missing files you mentioned and they aren't there. I have no idea why. this theme that I bought is turning out to be quite a pain. If anyone has any suggestions, please fire away.. Link to comment Share on other sites More sharing options...
bellini13 Posted June 17, 2014 Share Posted June 17, 2014 why aren't you reaching out to the author of the theme? Link to comment Share on other sites More sharing options...
thanos9t9 Posted June 17, 2014 Author Share Posted June 17, 2014 excellent question.each time I contact them, they reply with a link to this forum. Link to comment Share on other sites More sharing options...
bellini13 Posted June 17, 2014 Share Posted June 17, 2014 did you purchase the theme, or was it free? If you purchased it from them, then they should be providing you with support, not referring you to the community. Link to comment Share on other sites More sharing options...
thanos9t9 Posted June 20, 2014 Author Share Posted June 20, 2014 I purchased the template, however the company that is supposed to have a troubleshooting service does very little to help me fix all these problems. errors just keep popping up. for example, this is what I get in step 2 of my checkout Fatal error: Uncaught exception 'SmartyCompilerException' with message 'Syntax Error in template "/home/lenavogu/public_html/themes/theme846/authentication.tpl" on line 220 ">getPageLink('password')|escape:'html'}" title="{l s='Recover your forgotten password'}"" - Unexpected ">"' in /home/lenavogu/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php:667 Stack trace: #0 /home/lenavogu/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php(3144): Smarty_Internal_TemplateCompilerBase->trigger_template_error() #1 /home/lenavogu/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php(3209): Smarty_Internal_Templateparser->yy_syntax_error(68, '>') #2 /home/lenavogu/public_html/tools/smarty/sysplugins/smarty_internal_smartytemplatecompiler.php(105): Smarty_Internal_Templateparser->doParse(68, '>') #3 /home/lenavogu/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php(206): Smarty_Internal_SmartyTem in/home/lenavogu/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 667 Link to comment Share on other sites More sharing options...
vekia Posted June 20, 2014 Share Posted June 20, 2014 where is your website hosted? host is based on unix os? Link to comment Share on other sites More sharing options...
thanos9t9 Posted June 20, 2014 Author Share Posted June 20, 2014 website is based on hosting24.com / with linux os you reckon that's the problem? Link to comment Share on other sites More sharing options...
bellini13 Posted June 20, 2014 Share Posted June 20, 2014 i reckon the problem is with a poorly supported and coded theme. I would suggest you ask for support from your theme provider, or request a refund and locate a better supported theme. Link to comment Share on other sites More sharing options...
vekia Posted June 20, 2014 Share Posted June 20, 2014 i just thought that it was related to hosting problems (i had similar problems with poorly configured hosts) but in this case i totally agree with bellini Link to comment Share on other sites More sharing options...
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