Bank wire error

[Ralph Northcott]

When customers choose to pay by bank wire at checkout, they get the following error. What do I need to fix?

[PrestaShopDatabaseException]

MySQL server has gone away
 

SELECT *
FROM `ps_orders` a
WHERE (a.id_order = 181)
LIMIT 1
at line 635 in file classes/db/Db.php

 

629.             WebserviceRequest::getInstance()->setError(500, '

 '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);
630.         }
631.         else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS'))
632.         {
633.             if ($sql)
634.                 throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>');
635.             throw new PrestaShopDatabaseException($this->getMsgError());
636.         }
637.     }
638.
639.     /**

• DbCore->displayError - [line 325 - classes/db/Db.php] - [1 Arguments]
• DbCore->query - [line 547 - classes/db/Db.php] - [1 Arguments]
• DbCore->getRow - [line 212 - classes/ObjectModel.php] - [1 Arguments]
• ObjectModelCore->__construct - [line 259 - classes/order/Order.php] - [2 Arguments]
• OrderCore->__construct - [line 370 - classes/order/OrderHistory.php] - [1 Arguments]
• OrderHistoryCore->addWithemail - [line 703 - classes/PaymentModule.php] - [2 Arguments]
• PaymentModuleCore->validateOrder - [line 64 - modules/bankwire/controllers/front/validation.php] - [9 Arguments]
• BankwireValidationModuleFrontController->postProcess - [line 171 - classes/controller/Controller.php]
• ControllerCore->run - [line 373 - classes/Dispatcher.php]
• DispatcherCore->dispatch - [line 28 - index.php]
• My site is cactus-shop.co.uk Can anyone help? Thanks, Ralph

[tuk66]

What is you PrestaShop and/or bankwire module version?

[vekia]

mysql gone away means that query was stopped, usually because of limits on your hosting account.

you've got this problem only with bankwire?

[Ralph Northcott]

My Prestashop version is 1.6.0.6.

I get the error MySQL server has gone away every time I save a change in the back end

[Ralph Northcott]

I have checked with my hosting company. No other clients are having SQL issues. They tell me the problems must be with the Prestashop scripts

[vekia]

hello

no matter what kind of page in back office you're trying to save? even simple settings in preferences ?