prestatent Posted June 16, 2014 Share Posted June 16, 2014 (edited) Prestashop 1.5.4.1 Hi I've setup geolocation and only allow UK residents to see prices and order products. However, a customer has reported a problem that they cannot see prices or order products even though they are in the UK on the Isle of Man. What could be the reason for this issue. All help welcome. Thanks. Edited June 16, 2014 by prestatent (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted June 16, 2014 Share Posted June 16, 2014 Prestashop 1.5.4.1 Hi I've setup geolocation and only allow UK residents to see prices and order products. However, a customer has reported a problem that they cannot see prices or order products even though they are in the UK on the Isle of Man. What could be the reason for this issue. All help welcome. Thanks. when using native ps geolocation, if the IP can 'not' be resolved, then the behavior for 'restricted countries' is used, see preferences-->geolocation I would turn off geolocation. Note I am releasing new version of our Geo Targeting Pro that will add extension to handle non-resolved IP. Link to comment Share on other sites More sharing options...
prestatent Posted June 16, 2014 Author Share Posted June 16, 2014 Thanks El Patron. Would turning off geolocation still restrict purchase to only UK addresses? Link to comment Share on other sites More sharing options...
El Patron Posted June 16, 2014 Share Posted June 16, 2014 Thanks El Patron. Would turning off geolocation still restrict purchase to only UK addresses? if you only have country selection of UK for registration, i.e. you don't have other countries enabled that you do not ship to, then you would be ok. Link to comment Share on other sites More sharing options...
prestatent Posted June 16, 2014 Author Share Posted June 16, 2014 Is this setup in Localization->Countries? Link to comment Share on other sites More sharing options...
El Patron Posted June 16, 2014 Share Posted June 16, 2014 Is this setup in Localization->Countries? yes, this is where we set up countries that we will register/ship to. Link to comment Share on other sites More sharing options...
prestatent Posted June 16, 2014 Author Share Posted June 16, 2014 Excellent. Thanks El Patron. I'll mark this as solved. 1 Link to comment Share on other sites More sharing options...
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