True Mystery - Product import not thumbnailing images

[ryansullivanuk]

Ok so I am facing an infuriating issue right now. Having been let down by my host and having to reinstall apache / plesk etc, I have finally reinstalled my prestashop.

 

The problem I am facing is when I try to upload products in a spreadsheet. I get no error reports from the csv uploader but all my product images are showing as placeholder question marks.

 

When I try to regenerate thumbnails I get the following error for all of the products ( in roughly the same format ie "p/2/2.jpg" :

 

I have looked in these folders and there are no images there.

 

 

1. Original image is missing or empty (/var/www/vhosts/uniqueclothingemporium.co.uk/httpdocs/img/p/1/1.jpg) for product ID 1

Maybe this is something to do with /var/www/vhosts/  this part of the path and probably the httpdocs  part too, has this been generated and if so when?

 

Here is an example of a working image: http://uniqueclothingemporium.co.uk/img/t-shirts/mens-t-shirts/star-fleet-academy-t-shirt-blue.jpg

 

This is the exact path I am using in my product spreadsheet.

 

I have also tried putting images into the upload folder and just submitting the filename in the spreadsheet, nothing gained....

 

 

 

Please can somebody help me, its driving me crazy,I have been trying to solve this problem for about 5 hours now. In the mean time, my shop has been closed for like 4 days now because of my host.

 

Thanks in advance.

 

 

 

 

 

 

 

 

[ryansullivanuk]

Thanks everybody, you've been ever so helpful.