I can not see install process form

[fjobeir]

Hello friends

 

After filling the database configuration during installation, the "test your database connection now!" button did not give me any result!

 

I ignored it, and clicked yes, but there I also could not see the form of installation process :/

 

any idea?

 

thank you

[NemoPS]

I noticed in the latest version it remains stuck for a while. Did you see the empty green box at least?

[fjobeir]

no, there was not a green box, it is white, empty white area with 300px height

Edited June 14, 2014 by fjobeir (see edit history)

[fjobeir]

[NemoPS]

Are you sure database credentials are correct? it's 1.6.0.6 right? Just as a test, try an older version, like 1.5.6.2 (you can always erase it afterwards

[fjobeir]

yes, I copied the same username and password of my current in use database, where can I get a previous release? please post its link here. Thank you

[NemoPS]

but is the username associated to the new one you created?

[fjobeir]

surly

 

can you please check it for me using team viewer?

Edited June 14, 2014 by fjobeir (see edit history)

[cheppetto]

Hi, I got exactly the same issue, Installation was done on a Readynas Ultra 6

 

Installation runs fine, till DB part

 

• if there is no db installed Presta says it is not available and ask if it should be created automatically -- which timeouts
• if already created test runs forever without an result but you can go to the next step which then shows the "empty page" 

 

I got no clue other application have no issue with my mysql setup and install just fine. php memory is set to 128MB. I allready increased the timeouts, would be happy if i can get any hints.

 

 

Edit: tried to do the same installation on an ubuntu runing laptop and it worked fine, preconditions are all green on both systems

 

DB Server / Database is perfectly available from other hosts with credentials used for Prestashop installation

Edited June 24, 2014 by cheppetto (see edit history)

[cheppetto]

Instal of version 1.5.6.2 went trough but still no clue why 1.6.0.8 did not work

Edited June 24, 2014 by cheppetto (see edit history)

[benjamin utterback]

Instal of version 1.5.6.2 went trough but still no clue why 1.6.2 did not work

 

So the issue was your server and 1.6? Were you able to see any Errors in your log or through internal Error reporting (see here www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-500-error-or-blank-page/ 

[cheppetto]

Where exactly is the error log written to? I activated error reporting.

 

Tested more versions 1.6.0.1 works aswell, will try to update from this version

Edited June 24, 2014 by cheppetto (see edit history)

[fjobeir]

Thank you friends for sharing ideas

 

I detected the reason, some JavaScript and CSS files are not loaded (those files inside the "jquery chosen folder"), the server response for them was error 406 (Not Acceptable) and this is why I could not test database connection or even run the installation form.

 

Thank you again

 

Feras Jobeir

[Peda]

I have the same problem. The installing step "Test my database connection now" is not functioning and clicking "next" button going to blank next page but doing nothing as friends told above.

 

I am trying to install Prestashop 1.6.0.9 and I am using Bluehost - VPS

 

- Uploading zip file to host via Filezilla and extracting into public_html via cpanel file manager > No success

- Extract them in my pc and upload the extracted files to host and installing > No success

- Change "mode_dev = true" > No error messages

 

"I'm entering all my database infos (which are 100% correct) and clicking "Test my database connection now" button. Not working. When i click the button it's doing nothing."
 

Note: In Cpanel error log, the following errors might be related with the problem. I dont know.

        [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /home/.../public_html/js/jquery/plugins/jquery.chosen.js, referer: http://www.....com/i...p?step=database

        [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] File does not exist: /home/.../public_html/403.shtml, referer:http://www......com/...p?step=database

        [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /home/.../public_html/js/jquery/jquery-1.11.0.min.js, referer: http://www......com/...p?step=database