Page layout problem with Realex payment module

[scottpeter123]

Running PS1.5.6.2, realex payment module: 1.7.

 

When going to the final payment page to enter credit card details, the layout of the page gets messed up, i have not made any changes to the module layout, anybody have any ideas why this is happening?

 

I have shown the layout through the checkout period and it is only in the final image you can see that the page is messed up.

 

 

[Realex Support]

Hi scottpeter123,

 

My name is Seán, I work on team at Realex that focuses on shopping carts.

 

Firstly could you please PM me your Merchant ID.

 

This issue could be caused by a conflict between the module's CSS and that of the theme running on your store.

 

The CSS for the Realex module is controlled from the following file: realexredirect/css/realexredirect.css with the following classes having a bearing on that stage of the checkout:

.bloc_new_card

.bloc_new_card select

.bloc_new_card .cart_navigation

If I can be of any further assiatance please let me know. If you could please also notify your Realex Payments account manager of the issue you are experiencing.

 

Best,

 

Seán MacDomhnall

Channel Support

[steveroberts]

Hello Seán

 

Sorry to post this in a thread unrelated but as it is the only thing based on Realex and you replied, I was hoping to get a quick response.

 

I get the whole payment process as scottpeter123 does, however I don't get the next screen, I get an error

 

"Please contact the merchant whose goods or services you are purchasing and give the error message below.

Error 506

Invalid account configuration. Please contact the merchant."

 

Is this something that you know of? I can't find anything in my Realex emerchant account as an issue and have filled all the correct details in on Prestashop.

 

Attached is the issue as a jpg

 

Please help

 

Thank you in advance

 

Steve

 

[Realex Support]

Hi Steve,

 

Sure thing, can you DM me your merchant ID, number and E-mail and I'll have a look. I suspect the issue here is the sub-account name being sent in the POST. 

 

Kind regards,,

Alan

[steveroberts]

Hi, Thank you for replying.

 

Ok the details are.

 

Merchant ID: 520334507860930

Email: [email protected]

 

I'm not sure which number you mean.

Do you think i may be putting in a wrong subaccount name, any suggestions?

 

Thank you in advance

 

Steve

[bellini13]

He meant you should send a PM (private message).  I would suggest you remove the above information from your public post

[sabaqahmad]

I am using prestashop 1.7.4.4 version and i add conditionals which required releax payment module but still i face this error

can you pls guide me how can i resolve it.

 

Thanks

SAAB