kognito Posted June 4, 2014 Share Posted June 4, 2014 Hi guys, I have just finished setting up a new PrestaShop v1.6 and everything seems to be working just fine, except for the taxes and pricing. The prices are set to include tax for all customer groups, all countries have tax rules applied and the default country has a tax rule set up. However, the correct price (including tax) is only showing once a user is logged in or has entered their details on the shopping cart page (guest checkout). While the user is new to the site, all prices are showing without tax. I understand PrestaShop is calculating the tax value based on the delivery address of the customer, but I would like to show a default price (including default tax) for all visitors, even before they log in or check out. Any help is very appreciated, I've been trying to get this right for a few hours now... Have a great day guys!CheersClemens Link to comment Share on other sites More sharing options...
Mukesh Ravi Posted June 4, 2014 Share Posted June 4, 2014 (edited) Hi Kognito, There is setting in backoffice(admin). Login as admin -> customers -> groups Edit visitor and set price display method to "tax included". Same for guest. This will solve your problem Edited June 4, 2014 by Mukesh Ravi (see edit history) Link to comment Share on other sites More sharing options...
kognito Posted June 4, 2014 Author Share Posted June 4, 2014 Hi Mukesh, thanks for your prompt reply. Unfortunately I have already tried this, both "tax included" and "tax excluded" for each customer group. I can see that the tax is getting excluded for guests and customers when I choose "tax excluded", but for some reason I can't get it to include the tax for the visitor group... Cheers Clemens Link to comment Share on other sites More sharing options...
Mukesh Ravi Posted June 4, 2014 Share Posted June 4, 2014 Hi Clemens, What PS version you are using? Did you delete your browser and PS cache? try by deleting cache. Link to comment Share on other sites More sharing options...
kognito Posted June 4, 2014 Author Share Posted June 4, 2014 Hi Mukesh, I'm using v1.6.0.6. The PrestaShop cache is disabled and templates are forced to compile. Both /smarty/cache/ and /smarty/compile/ are empty. I'm using Chrome in incognito mode, so there shouldn't be any cache to clear. Cheers Clemens Link to comment Share on other sites More sharing options...
kognito Posted June 5, 2014 Author Share Posted June 5, 2014 Hi guys, I'm still having this issue - any other ideas? Cheers Clemens Link to comment Share on other sites More sharing options...
MyThings4u.nl Posted June 7, 2014 Share Posted June 7, 2014 (edited) I'm having the same problem! Checked everything mentioned above, still all prices are displayed excluding TAX Edit: When, in front office, I change the language to English, TAX is included..... When I change it back to Dutch, TAX is excluded again. Edit2: Only In root prices are excl. TAX. When a product is opened or quick-viewed, prices are including TAX Also, it's category, prices are correctly shown including TAX. Only on HOME, there's no TAX What's this???? Edited June 7, 2014 by MyThings4U (see edit history) Link to comment Share on other sites More sharing options...
MyThings4u.nl Posted June 7, 2014 Share Posted June 7, 2014 SOLVED I don't know what excactly did the trick but it's okay now This is what I did: imported Localasation packet for my default language (Dutch) again. Saved it switch default language from Dutch to English Saved it switched it back to Dutch again Saved it And now it seems to work alright Hope this does the trick for you too, kognito Link to comment Share on other sites More sharing options...
kognito Posted June 8, 2014 Author Share Posted June 8, 2014 I'm having the same problem! Checked everything mentioned above, still all prices are displayed excluding TAX Edit: When, in front office, I change the language to English, TAX is included..... When I change it back to Dutch, TAX is excluded again. Edit2: Only In root prices are excl. TAX. When a product is opened or quick-viewed, prices are including TAX Also, it's category, prices are correctly shown including TAX. Only on HOME, there's no TAX What's this???? Hi MyThings4U, looks like my problem is slightly different as I don't have tax included anywhere when I'm not logged in. Once I log in or just enter my details in the shopping cart, all prices do include tax. I might give your tip with the language pack a go anyway, let's see if that does the trick... Cheers Clemens Link to comment Share on other sites More sharing options...
kognito Posted June 9, 2014 Author Share Posted June 9, 2014 SOLVED I don't know what excactly did the trick but it's okay now This is what I did: imported Localasation packet for my default language (Dutch) again. Saved it switch default language from Dutch to English Saved it switched it back to Dutch again Saved it And now it seems to work alright Hope this does the trick for you too, kognito Just tried this, unfortunately it didn't work. Any other ideas guys? Cheers Clemens Link to comment Share on other sites More sharing options...
kognito Posted June 18, 2014 Author Share Posted June 18, 2014 (edited) Hi guys, I did some more testing and the problem stays the same. Even when I create a blank installation (v1.6.0.7) on a different server with a different database, all prices are shown without tax to visitors. It seems this is also not dependent on the theme as I thought originally, this also happens with the default bootstrap theme. Am I really the only one who bothers this? Please, is there a workaround to always show the prices including taxes?Many thanks! Cheers Clemens Edited June 18, 2014 by kognito (see edit history) 1 Link to comment Share on other sites More sharing options...
jeyjoo Posted May 19, 2015 Share Posted May 19, 2015 Hi kognito - did you get around this? We are experiencing the same problem. Guest view always show without tax Link to comment Share on other sites More sharing options...
kognito Posted May 19, 2015 Author Share Posted May 19, 2015 Hi jeyjoo, unfortunately I can't say I've found a solution to the problem, but I did manage to make it work for me: The only way I could get it to work was to create specific pricing for each product: This way, visitors and everyone without an account (or country/tax rule so to speak) gets to see a fixed price (incl. tax), and once an account is created, the user gets to see the real price incl. GST. Any questions, please let me know. Cheers Clemens 1 Link to comment Share on other sites More sharing options...
jeyjoo Posted May 20, 2015 Share Posted May 20, 2015 Hi jeyjoo, unfortunately I can't say I've found a solution to the problem, but I did manage to make it work for me: The only way I could get it to work was to create specific pricing for each product: This way, visitors and everyone without an account (or country/tax rule so to speak) gets to see a fixed price (incl. tax), and once an account is created, the user gets to see the real price incl. GST. Any questions, please let me know. Cheers Clemens Thanks for the response, and well done on a solution. I come across lots of other people experiencing this problem, and nobody has found a suitable fix. It seems like a pretty bad flaw in Prestashop logic and would be great if one of the dev team would look in to it. Link to comment Share on other sites More sharing options...
markop1 Posted April 15, 2016 Share Posted April 15, 2016 SOLUTION: BO > Localization > Localization > Set default country from browser language > NO If this option is set to YES, then apparently in certain cases, it will show prices without taxes on the front side (until we refresh the page by pressing F5), even though it should show with taxes. This has been tested to resolve the issue on 1.6.1. 1 Link to comment Share on other sites More sharing options...
n_s_simpson Posted August 29, 2016 Share Posted August 29, 2016 Duplicated thread. I posted a fix here: https://www.prestashop.com/forums/topic/189544-problem-with-show-price-with-tax/?do=findComment&comment=2393408 Link to comment Share on other sites More sharing options...
Smithikakart Posted May 29, 2018 Share Posted May 29, 2018 On 5/19/2015 at 2:13 PM, jeyjoo said: Hi kognito - did you get around this? We are experiencing the same problem. Guest view always show without tax Hey have u found the solution for this issue? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now