markputt Posted June 4, 2014 Share Posted June 4, 2014 Well, it's been a long day. I did something, I don't know what now I get this error every time I go to check out and buy a product from my shop. Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@21stcenturyfairs.markputt.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. 1. I've spent hours on the phone with blue host. They were no help. 2. Done a file compare and corrected suspected "bad" lines of code. 3. Using fiddler to see what I can. 4. Messed with the apache settings. Nothing... So, I'm struggling here. Any help would be grand. Here is the shop https://21stcenturyfairs.com/DenverCountyFair/prestashop/ If you are ambitious you can use my false cc number 4007000000027. Any expiry date greater than today works and any ccv works. I'm simply at a loss. Thanks. Link to comment Share on other sites More sharing options...
sderooy Posted June 4, 2014 Share Posted June 4, 2014 Can you restore a back up? Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 I'll loose too much work. Link to comment Share on other sites More sharing options...
zupermanzito Posted June 4, 2014 Share Posted June 4, 2014 could you set the shop at dev mode? Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 How do I do that? I can't find it. Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 sorry, I'm exhausted and been trying to fix this going on 18 hours now. I'm not sure what you mean by dev mode. Link to comment Share on other sites More sharing options...
vekia Posted June 4, 2014 Share Posted June 4, 2014 prestashop above v1.5.3 open: config/defines.inc.php find this line: define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); after changing it to TRUE on checkout process instead of internal server error you will see detailed information about what and where doesnt work. Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 Sorry. That didn't work. I made the change to the config file and I still get the same error message. No change. Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 Well here are logs I pulled from the server. A MISSING FILE? [Wed Jun 04 11:51:19 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 11:47:37 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 11:45:17 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 11:22:04 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 11:21:59 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 06:32:52 2014] [error] [client 189.231.203.76] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 05:38:34 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 05:35:49 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 05:29:47 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 05:05:43 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 05:02:31 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 04:59:52 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 04:42:22 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=d78c1b78a9dfaa4431e911c1d516eb3f&id_shop=1&id_employee=2&theme=theme9&theme_font=font1 [Wed Jun 04 04:23:55 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1 [Wed Jun 04 04:22:35 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: http://21stcenturyfairs.com/DenverCountyFair/prestashop/admin4121/index.php?controller=AdminProducts&id_product=480&updateproduct&token=80968b3a9784dd9300b8d4d7fbf6c228 [Wed Jun 04 04:09:26 2014] [error] [client 69.195.125.217] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 04:07:53 2014] [error] [client 69.195.125.217] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 03:59:57 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: http://21stcenturyfairs.com/DenverCountyFair/prestashop/admin4121/index.php?controller=AdminDashboard&token=278089416cc78fa69ac80ac48869048a [Wed Jun 04 02:56:12 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 02:41:48 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 02:39:16 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 02:34:44 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 02:27:48 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 02:25:19 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order [Wed Jun 04 02:19:26 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 I added this file to the location indicated. Now instead of the old error message I get a blank screen with "validation.php" as the source Link to comment Share on other sites More sharing options...
markputt Posted June 4, 2014 Author Share Posted June 4, 2014 More info. Some kind of time out? [Wed Jun 04 12:24:49 2014] [warn] [client 174.51.63.229] mod_fcgid: read data timeout in 40 seconds, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/order?multi-shipping= [Wed Jun 04 12:24:49 2014] [error] [client 174.51.63.229] Premature end of script headers: validation.php, referer: Link to comment Share on other sites More sharing options...
El Patron Posted June 4, 2014 Share Posted June 4, 2014 you may want to post in job offers and allow someone access to debug this. I only suggest this as one can usually find a competent person for (what I consider) very little money. Most of them are jacked up on coffee and can fix anything in 15 minutes. I don't recommend the fixes for previous message offered because increasing time limits may do nothing more than just wait a little longer to then just fail. Just a guess, but if you have multi-shipping enabled (I think that is an option) try turn it off. Link to comment Share on other sites More sharing options...
Dh42 Posted June 4, 2014 Share Posted June 4, 2014 What gateway are you using? The post back is taking longer than mod_fcgid can wait. Ask blue host to move the limit on fcgi up to 80 seconds and see if that helps. If it doesn't, you might send over the gateway information and someone can look at it. It could be an issue like your server is blocking the port that is making the call to the gateway. But in short, what is happening is you send the payment off, Prestashop is waiting for the response, but it does not get a response before the server times out. 1 Link to comment Share on other sites More sharing options...
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