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I done broke my site and I can't fix it.


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Well, it's been a long day.

 

I did something, I don't know what now I get this error every time I go to check out and buy a product from my shop.

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@21stcenturyfairs.markputt.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

1. I've spent hours on the phone with blue host.  They were no help.

2. Done a file compare and corrected suspected "bad" lines of code.

3. Using fiddler to see what I can.

4. Messed with the apache settings.  Nothing...

 

So, I'm struggling here.  Any help would be grand.

 

Here is the shop

https://21stcenturyfairs.com/DenverCountyFair/prestashop/

 

If you are ambitious you can use my false cc number 4007000000027.

Any expiry date greater than today works and any ccv works.

 

I'm simply at a loss.

 

Thanks.

 

 

 

 

 

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prestashop above v1.5.3


open: config/defines.inc.php


 


find this line: define('_PS_MODE_DEV_', false);


change to look like this: define('_PS_MODE_DEV_', true);


 


 


after changing it to TRUE


on checkout process instead of internal server error you will see detailed information about what and where doesnt work.


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Well here are logs I pulled from the server.  A MISSING FILE?

 

 

 

 

 

 

[Wed Jun 04 11:51:19 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 11:47:37 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 11:45:17 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 11:22:04 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 11:21:59 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 06:32:52 2014] [error] [client 189.231.203.76] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 05:38:34 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 05:35:49 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 05:29:47 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 05:05:43 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 05:02:31 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 04:59:52 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 04:42:22 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=d78c1b78a9dfaa4431e911c1d516eb3f&id_shop=1&id_employee=2&theme=theme9&theme_font=font1
[Wed Jun 04 04:23:55 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order?live_configurator_token=8168515dc8ee9994b08fb6849d9c0f0d&id_shop=1&id_employee=1&theme=theme9&theme_font=font1
[Wed Jun 04 04:22:35 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: http://21stcenturyfairs.com/DenverCountyFair/prestashop/admin4121/index.php?controller=AdminProducts&id_product=480&updateproduct&token=80968b3a9784dd9300b8d4d7fbf6c228
[Wed Jun 04 04:09:26 2014] [error] [client 69.195.125.217] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 04:07:53 2014] [error] [client 69.195.125.217] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 03:59:57 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: http://21stcenturyfairs.com/DenverCountyFair/prestashop/admin4121/index.php?controller=AdminDashboard&token=278089416cc78fa69ac80ac48869048a
[Wed Jun 04 02:56:12 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 02:41:48 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 02:39:16 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 02:34:44 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 02:27:48 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 02:25:19 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
[Wed Jun 04 02:19:26 2014] [error] [client 174.51.63.229] File does not exist: /home/markputt/public_html/21s/500.shtml, referer: https://21stcenturyfairs.com/DenverCountyFair/prestashop/quick-order
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you may want to post in job offers and allow someone access to debug this.  I only suggest this as one can usually find a competent person for (what I consider) very little money.  Most of them are jacked up on coffee and can fix anything in 15 minutes. 

 

I don't recommend the fixes for previous message offered because increasing time limits may do nothing more than just wait a little longer to then just fail.

 

Just a guess, but if you have multi-shipping enabled (I think that is an option) try turn it off.

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What gateway are you using? The post back is taking longer than mod_fcgid can wait. Ask blue host to move the limit on fcgi up to 80 seconds and see if that helps. If it doesn't, you might send over the gateway information and someone can look at it. It could be an issue like your server is blocking the port that is making the call to the gateway.  But in short, what is happening is you send the payment off, Prestashop is waiting for the response, but it does not get a response before the server times out. 

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