Randaal Posted May 26, 2014 Share Posted May 26, 2014 Hello, has anyone faced that the order contains for example three products but when you want to print the invoice it contains only one out of three? I have absolutely no idea how to fix this and it could be a potential problem for my use if it happens more than just this time.. Link to comment Share on other sites More sharing options...
Randaal Posted May 27, 2014 Author Share Posted May 27, 2014 anyone? Link to comment Share on other sites More sharing options...
tuk66 Posted May 27, 2014 Share Posted May 27, 2014 The problem description is too vague. There can be many reasons. What is your PrestaShop version? Link to comment Share on other sites More sharing options...
Randaal Posted May 27, 2014 Author Share Posted May 27, 2014 1.6.0.5If there were more informations I would give them to you but I have absolutely no idea what to look for because this has never happened and I cannot think about any reasons that could cause this Link to comment Share on other sites More sharing options...
tiga Posted September 14, 2014 Share Posted September 14, 2014 (edited) Have you found solution for this? I have the 1.6.0.8 and it happens the same to me. My invoices never match the orders. I've used a module called: Order reference change module; Because I did not want to have those orders numbers and Id's with lot of characters, I've used the module just to show numbers, as the old versions of presta use to do. I can't be sure if the problem was there before the installation of this module but maybe someone had experienced the same problem? I suspect something is messed up between data base and Back office in terms of the order's id. all the new orders I am getting have the same invoice. that invoice does not have any product listed, however it has an amount for a product ( althoug not saying/listing what product is that) and other amount for shipping.the invoice number is right. But the date that appears on the top right is from 1 month ago when I was testing and setting up this new version of prestashop. When I was testing the online store issues/translations, methods of payment etc.. I always bought the same product and that's why I suspect about the orders id, because the amount of that product matches with the one on the invoice. I've tried to remove the module, but the problem remains, maybe database is already messed up. This may sound confusing so I am going to upload the invoice that I am getting: https://dl.dropboxusercontent.com/u/7971569/invoice82.png Thanks Edited September 14, 2014 by tiga (see edit history) Link to comment Share on other sites More sharing options...
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