Alldo Group Posted November 3, 2009 Share Posted November 3, 2009 Hello everyone!I have tried to change the mailalerts module to version 1.2.4 and the latest SVN-version. Does not do it!Also tried to change to the english languge - nothing happens.Neither store owner OR customer recieves any mail!Contact form doesn't work either.We have a lot of basic mail()-functions working like a charm on the same server.We also have a - up and running 1.2.4 PS! Also working!!Fresh install of 1.2.5 does not work!Are there any other mail function involved for mail alerts and contact-form? classes/Mail.php?Anyone know where to start searching for solutions to this problem?A big thanks in advance! Link to comment Share on other sites More sharing options...
TropischBruin Posted November 3, 2009 Share Posted November 3, 2009 Something tells me that it is related to the way your server handles the e-mails send from PS and not PS. Link to comment Share on other sites More sharing options...
Alldo Group Posted November 3, 2009 Author Share Posted November 3, 2009 Something tells me that it is related to the way your server handles the e-mails send from PS and not PS. Thanks for your reply TropischBruin!Im not sure I understand what you mean with the last 3 words "...and not PS" :ohh: Link to comment Share on other sites More sharing options...
Alldo Group Posted November 3, 2009 Author Share Posted November 3, 2009 Anyone else? Please! Link to comment Share on other sites More sharing options...
TropischBruin Posted November 3, 2009 Share Posted November 3, 2009 I have a test-shop PS 1.2.5.0 that sends all e-mails witout any problems.I think that your server setup is not compatible with the way that PS sends its e-mails.So, check your server config on how to handle the e-mails.That a previous version works is no garanty that newer will also. Link to comment Share on other sites More sharing options...
Alldo Group Posted November 3, 2009 Author Share Posted November 3, 2009 I think that your server setup is not compatible with the way that PS sends its e-mails... So how does PS send it's emails? What functions and or classes are involved? I do not have access to my ISP's mail-config. Link to comment Share on other sites More sharing options...
geiri Posted November 3, 2009 Share Posted November 3, 2009 Have you tried to change in Bo>Preferences>Emailthe way Mail is sent?You could setup your own SMTP parameters. Link to comment Share on other sites More sharing options...
TropischBruin Posted November 4, 2009 Share Posted November 4, 2009 I think that your server setup is not compatible with the way that PS sends its e-mails... So how does PS send it's emails? What functions and or classes are involved? I do not have access to my ISP's mail-config. Contact your hoster and have them look in your server error-logs. Link to comment Share on other sites More sharing options...
brandonc503 Posted November 8, 2009 Share Posted November 8, 2009 im getting issue where my contact form is not sending email notifications to web master or cutomer service unlees the email in form is @mydomain.com... obviously that is wrong.. anyones email should work there.. but in looking at it in detail it seems the email entered in form is being used to send the email 'from' which is why it must be a @mydomain.com address.. which again is wrong. what part of what code is making the form think that the email in the form is to be used to send the email notification's from address? cause it should be sent from BO> Preferences> Contact> Shop e-mail. Link to comment Share on other sites More sharing options...
nmac Posted November 20, 2009 Share Posted November 20, 2009 Hi,We have a similar problem with mailalerts in 125.But it is odd.We have used BO/PREFERENCES/EMAIL setup with our external SMTP server details.Sending contact form emails work fine.But mailalerts do not get sent.Looking at the code for mailalerts 2.2, it seems to use the same MAIL::SEND function as the contact form, but we are getting no emails, and neither are our customers.We are still trying to track down errors, but I wondered if anyone has a similar problem? or any suggestions?Cheersn. Link to comment Share on other sites More sharing options...
andrew Posted February 4, 2010 Share Posted February 4, 2010 HiDid you fix this?We are having the same issues - I have created a test php script to send a test mail and that works OK.- Andrew Link to comment Share on other sites More sharing options...
stealthmktg Posted April 12, 2010 Share Posted April 12, 2010 But mailalerts do not get sent.n. Same here after spending three days upgrading to 1.2.5 Link to comment Share on other sites More sharing options...
stealthmktg Posted May 5, 2010 Share Posted May 5, 2010 Month later, still struggling to try and get to the bottom of this. I ran a live order yesterday to test and all admin recipients got the email notifications. Minutes later a customer order came through and we received nothing from Prestashop (just the 1 from payment processor). I cannot find any common thread between orders/customers we get notifications for and those we don't.Totally have run out of ideas. I've messed with permissions in the mail alerts & authorize.net modules, changed the shop's main email address & whitelisted everything imaginable on our spam filter. Does anyone have any ideas on debugging the mail alert process. I have to find a way to see if the emails are even being generated or not? Link to comment Share on other sites More sharing options...
Ovi Posted May 5, 2010 Share Posted May 5, 2010 Looks like i have the exact same problem. The contact-form.php works fine, but Mail Alerts won't send anything.Update:I SOLVED the problem... the problem was that the Module installation did not create the new lang directory in "mailalerts/mails/" , even though the permissions were set right.So i duplicated the EN folder via FTP, renamed it in my current lang (RO) and it works! Link to comment Share on other sites More sharing options...
stealthmktg Posted May 11, 2010 Share Posted May 11, 2010 It appears I have finally gotten this fixed (and can now use SMTP again) by renaming the 1.2.5 version of the tools/swift folder and replacing it with the version from prestashop 1.1Only time will tell... :-S Link to comment Share on other sites More sharing options...
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