polynikes300 Posted May 18, 2014 Share Posted May 18, 2014 Hi I thought I had a small problem when I updated a background image and it didn't show up after updating by FTP. I checked the cache and all is ok. Today I tried to change another image within a module and this wil not update either. It seems I can't make any changes. The FTP transfer is ok and the files look fine both local and serveur side...... Can anyone please tell me what may be causing this and what I can do to fix it? I'm on 1.5.6.2 Thanks Link to comment Share on other sites More sharing options...
vekia Posted May 18, 2014 Share Posted May 18, 2014 share url please to your website perhaps problem is related to your browser cache Link to comment Share on other sites More sharing options...
polynikes300 Posted May 19, 2014 Author Share Posted May 19, 2014 Hi Vekia I'm sure on this? My shop is not live. Are you asking for my login panel and login details? Is there a secure environment available for me to do that? Link to comment Share on other sites More sharing options...
vekia Posted May 19, 2014 Share Posted May 19, 2014 no i don't need credentials, i just want to check what background you actually have there Link to comment Share on other sites More sharing options...
polynikes300 Posted May 20, 2014 Author Share Posted May 20, 2014 http://addons.prestashop.com/en/sport/8014-responsive-bikes-store.html This is the responsive bike theme with the 'standard background' I am using. To the left of this background image is a barbed wire fence which I have 'masked out' using photo elements 12. Like I said, the image is now ok on both local and server side - but my site does not update ANY image changes. For your information I have requested help from the template provider/developer who are looking into the issue for me. Link to comment Share on other sites More sharing options...
polynikes300 Posted May 20, 2014 Author Share Posted May 20, 2014 Here is an update regarding this issue... Your issue is related to some cache mode at your hosting server, especially if you use CDN. We disabled all cache options in your admin panel and tried changes with your images for testing and no one change was shown at your frontend. For example, http://velofrance.fr/themes/theme673/img/images/bg-main.jpg is your background image, but it will continue showing at your website, even if you delete that. Thus, we advice you to contact your hosting provider and ask about cache modes installed at your server. It seems one of them causes that problem. Best regards, Technical Support Team ____________ Help Center: http://info.template-help.com Support Chat: http://template-help.com/chat Obviously a big thank you to the template support team. They have been excellent! I am now taking this up with my hosting service. Link to comment Share on other sites More sharing options...
polynikes300 Posted May 22, 2014 Author Share Posted May 22, 2014 Now 5 days since I was able to make any changes to my website and no solution in sight! Help anyone? My hosting provider supplied a link to purge the cache they called 'varnish' but so far it didn't work at all. Obviously I have asked them to advise me again regarding problems at their end but can anyone please add any information to this senario so I can move forward ..... I NEED to start selling! I can provide screen shots or anything else required to clarify the situation. I'm using version 1.5.6.2 Thanks Link to comment Share on other sites More sharing options...
polynikes300 Posted May 23, 2014 Author Share Posted May 23, 2014 Thanks for asking about the cache on your Gandi Simple Hosting. As you may know, we use the Varnish cache system and on the instance itself we have an opcode cache using APC. All of your content should refresh on request, so while there may be a few minutes delay between the time you upload an image, say, to the website and the time it is available to users, you should be able to hit refresh on the browser and get the new content after that time. If you don't it is possible that the software itself is not interacting properly with cache - you can fix this rare occurrence temporarily by clearing the cache. SO STILL NO PROGRESS AS THE 'PURGE' DID NOT WORK! They are suggesting prestashop software has a problem with the hosting cache? SHOULD I UPGRADE AWAY FROM 1.5.6.2?? 7 days now and I am still unable to work with my shop! Help anyone? Link to comment Share on other sites More sharing options...
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