No option to upload images

[cybermatrix]

I am trying to create a product but when i go to the image tab there is just a blank page. There is no option to upload an image. I've gone to the server and made sure the permissions for the img directory is set to 755 recursively. And I've browsed every square inch of the admin section looking for something that I need to approve or install.

 

Does anyone know what I'm doing wrong? Or what the problem might be?

 

I'm running Prestashop 1.6.0.5

[vekia]

 

 

when i go to the image tab there is just a blank page

blank page = errors

please turn on error reporting, then instead of blank page you will see detailed log with information about error (what and where doesnt work) - i hope so

[cybermatrix]

I googled how to turn on error reporting and got this info:

 

open: config/defines.inc.php

 

find this line: define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

 

I went into the config/defines.inc.php and changed the false to true but the image page still shows the white page. No error reporting shows.

[vekia]

ok, so now try to this:

open browser console (in chrome ctrL+shif+j) then open product edit page

you will see in log various lines with information about features that are loaded in background

do you see there some RED errors? (lines bolded with red color instead of standard black)

[cybermatrix]

Uncaught SyntaxError: Unexpected token , jquery.fileupload.js:158

1. Uncaught TypeError: Cannot read property 'fileupload' of undefined jquery.fileupload-process.js:32
   

1. Uncaught TypeError: Cannot read property 'fileupload' of undefined jquery.fileupload-validate.js:33
   

1. Resource interpreted as Image but transferred with MIME type application/javascript: "http://globalmobilestore.com/admin3079/themes/default/js/vendor/enquire.min.js". modernizr.min.js:4
   

1. Resource interpreted as Image but transferred with MIME type application/javascript: "http://globalmobilestore.com/admin3079/themes/default/js/admin-theme.js". modernizr.min.js:4
   

1. Uncaught TypeError: undefined is not a function VM684:25
   

[vekia]

well, we are one step closer

one question: you see there also red errors related to AJAX queries? (POST / GET) 

turn on network tab in console, you will see there these POST / GET ajax queries

[cybermatrix]

Ive looked through the network tab but I don't see any errors but I also don't really know what Im looking for either

[cybermatrix]

Maybe this will help... I've gone to other sections of my admin section and any form that allows me to attach files or images do not work either.

[vekia]

if i were you i will replace all actual js files first. replace they with original one, especially files mentioned in error from console

[cybermatrix]

Ok. I hope we can get this figured out today. Thanks for all the help so far.

 

I uncompressed a fresh install of Prestashop and uploaded the entire js directory onto my server replacing all the js files. But nothing has changed.

 

I can add images to categories its just products that Im having trouble with. Still a blank page.

Edited May 12, 2014 by cybermatrix (see edit history)