ValyOnline Posted May 5, 2014 Share Posted May 5, 2014 (edited) I have a very bad experience with one of templates purchased from TemplateMonster. I am writing this to let everybody know that if you encounter any kind of problems after the purchase of a theme you`ll be on your own, not fix, no money back. I have a ticket oppened since 26 of April and only two anwers that will be fixed in a couple of days. Until now I don`t have a resolution on this. My problems are represented in the screenshots bellow. I oppened two complains on their site regarding their support and the both tickets was closed without any answer offered. I have purchased themes before, but until now, nobody ignored me like they do. If someone from TemplateMonster is on this forum, please tell me what happen with my tickets, and why such bugs are not solved in a convenient time. Edited May 5, 2014 by kalashnik21 (see edit history) Link to comment Share on other sites More sharing options...
Paulito Posted May 5, 2014 Share Posted May 5, 2014 Good morning If your post is only to get a response/reply from templatemonster then ok. If you want to get help from the forum then it would be a good idea to give a url. Paul Link to comment Share on other sites More sharing options...
ValyOnline Posted May 5, 2014 Author Share Posted May 5, 2014 Hi, I will accept help from anyone at this time. The issue with comments: http://p.e-mobila.com/mobila-copii/2-ipod-shuffle.html The comments feature works with the prestashop default theme (see here: http://p.e-mobila.com/mobila-copii/5-ipod-touch.html. I`ve made a test before installing the new theme from TemplateMonster. After that it didn`t work anymore. I think is something wrong with the theme files of the module. And please check the category block too. Thank you Paulito. Valentin Link to comment Share on other sites More sharing options...
vekia Posted May 5, 2014 Share Posted May 5, 2014 templatemonster means no support open file: /themes/theme892/js/modules/productcomments/js/productcomments.js change: data: $('#fancybox-content form').serialize(), to: data: $('#new_comment_form form').serialize(), 1 Link to comment Share on other sites More sharing options...
ValyOnline Posted May 5, 2014 Author Share Posted May 5, 2014 (edited) templatemonster means no support open file: /themes/theme892/js/modules/productcomments/js/productcomments.js change: data: $('#fancybox-content form').serialize(), to: data: $('#new_comment_form form').serialize(), It works. One more thing. Those two buttons dosn`t react when I click on them (I have attached a screenshot) Thank you Vekia Edited May 5, 2014 by kalashnik21 (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted May 5, 2014 Share Posted May 5, 2014 where you see this? it's a part of back office? Link to comment Share on other sites More sharing options...
ValyOnline Posted May 5, 2014 Author Share Posted May 5, 2014 where you see this? it's a part of back office? Hi, No, is on front office. You will have to make an account and to be logged in to see those buttons. You can test it here: http://p.e-mobila.com/mobila-copii/2-ipod-shuffle.html Link to comment Share on other sites More sharing options...
ValyOnline Posted May 5, 2014 Author Share Posted May 5, 2014 (edited) And the comments does not appear in back office, but they are visible in front office. I hope templatemonster fix those files eventually. The comment module is a mess. I have tested a couple of their demo themes and all have the same issue... Edited May 5, 2014 by kalashnik21 (see edit history) Link to comment Share on other sites More sharing options...
ValyOnline Posted May 8, 2014 Author Share Posted May 8, 2014 The TemplateMonster support fixed all my issues in the end. Thank you. Link to comment Share on other sites More sharing options...
vekia Posted May 8, 2014 Share Posted May 8, 2014 so, template monster has got support not as we said before :-) glad to hear that Link to comment Share on other sites More sharing options...
rgwhitaker Posted May 8, 2014 Share Posted May 8, 2014 Wow! I thought it was just me! I purchased a theme from them and am having a problem that I've submitted. Their support is TERRIBLE at best! How does companies like this stay in business when such crap support! I wish there was another certified Prestashop partner that created themes that was more responsive. 1 Link to comment Share on other sites More sharing options...
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