First data addon issues

[zakplata]

Hi everybody.  I just installed First Data and have some major issues, can somebody help, please? these are the problems I have:

 

1.  I need to do a partial refund on an order, I don't see an option on Back Office (only a full refund)  Can anybody tell me how to do it, please?

 

2.  Every time a customer places an order, Prestashop takes him back to the first step of check out process, there is no payment confirmation, there is no order confirmation,  It is driving my customers crazy! 

 

I will really appreciate any help.

 

thank you!

 

 

[vekia]

 

2.  Every time a customer places an order, Prestashop takes him back to the first step of check out process, there is no payment confirmation, there is no order confirmation,  It is driving my customers crazy! 

 

hello

regarding to 2 problem.

it works the same for each payment method in your shop? or only for certain of them?

[samyha]

Hello Zakplata,

 

The module "First Data" has been developed by a member of the community, did you try to contact him directly?

 

Also, to do a partial refund, you'll need to go to "Orders > Orders" and click on the order you need to refund (screenshot). You can process to this action once the payment has been accepted, you have all these information in our documentation here >> http://doc.prestashop.com/display/PS16/Orders

[bellini13]

Hello Zakplata,

 

The module "First Data" has been developed by a member of the community, did you try to contact him directly?

 

Also, to do a partial refund, you'll need to go to "Orders > Orders" and click on the order you need to refund (screenshot). However, you can process to this action only if the order has been delivered, you have all these information in our documentation here >> http://doc.prestashop.com/display/PS16/Orders

 

That may process a partial refund within Prestashop, but that has nothing to do with First Data processing the refund back to the customer.

 

Why would Prestashop restrict refunds to the delivered status? 

[samyha]

Sorry, I meant once the payment has been accepted, I edited my post. Thanks for your remark Bellini

[Dh42]

@Samyha, the module is not developed by a member of the community, it was developed by Prestashop. http://addons.prestashop.com/en/payments-gateways-prestashop-modules/8212-firstdata.html They are a partner company. http://www.prestashop.com/en/industry-partners/payment/first-data