fishordog Posted April 30, 2014 Share Posted April 30, 2014 I have enabled preorders on my website( out of stock products have option "allow orders" enabled) When my customers place orders with in stock products they get no error, but when they order pre-order products they get following error, but order and payment goes through: "Sorry, unfortunately an error occured during the transaction. Please double-check your credit card details and try again or feel free to contact us to resolve this issue." Any advice on how to get rid of it? Link to comment Share on other sites More sharing options...
fishordog Posted April 30, 2014 Author Share Posted April 30, 2014 for now i edited message so it says "Sorry, unfortunately an error occured during the transaction. If your order contains Pre-order items please ignore this message." but still would like to know if there's a way to fix this Link to comment Share on other sites More sharing options...
bellini13 Posted May 3, 2014 Share Posted May 3, 2014 This was an issue with the Braintree payment module, and it not recognizing the "on backorder" order status. A new version will be released shortly to address the issue. Link to comment Share on other sites More sharing options...
Brendezzu Posted February 10, 2015 Share Posted February 10, 2015 for now i edited message so it says "Sorry, unfortunately an error occured during the transaction. If your order contains Pre-order items please ignore this message." but still would like to know if there's a way to fix this Where did you go to update the message? Is it in the backend or do I have to update a file? If it's a file can you tell me which and what directory? Thanks for helping out (super newbie here). Cheers, BB Link to comment Share on other sites More sharing options...
bellini13 Posted February 10, 2015 Share Posted February 10, 2015 As I stated, this was an issue with the Braintree payment module they were using. If you are using Braintree module, then contact me via addons store or my website and I can assist you. Link to comment Share on other sites More sharing options...
bcsteeve Posted July 18, 2015 Share Posted July 18, 2015 No, it isn't a braintree issue. I have the exact same problem with PayPal. It is a prestashop issue, and it is so frustrating particularly because it is now quite clear that this has existed and BEEN IGNORED for over a year. Link to comment Share on other sites More sharing options...
bellini13 Posted July 18, 2015 Share Posted July 18, 2015 actually the issue for this person WAS with my Braintree module and I corrected it for them. It's possible you have a similar issue with the Paypal module that you are using. Link to comment Share on other sites More sharing options...
bcsteeve Posted July 18, 2015 Share Posted July 18, 2015 "The PayPal module you are using"... is the one P(o)S comes with. The fact that is the same identical error as a completely different module proves the error is coming from P(o)S. At least the language, but also the flawed logic because no matter the trigger... it isn't being handled by the core software. Or you ripped off the PayPal module or vice versa Link to comment Share on other sites More sharing options...
bellini13 Posted July 20, 2015 Share Posted July 20, 2015 Actually, PS doesn't come with a Paypal module, and it hasn't since PS v1.4. Those are modules that you have to install separately. Now I assume you are using Paypal Europe, which is actually not even maintained or supported by Prestashop, for almost a year now. So maybe, try reaching out to the actual author of the module. Or you can just troll these forums bashing people trying to help you. Either way, I'll move on now, good luck Link to comment Share on other sites More sharing options...
bcsteeve Posted July 20, 2015 Share Posted July 20, 2015 Not sure why you'd assume Europe, but no. Anyway, i don't care that I had to "install it myself", it is the module that comes with the distribution that I just click "install". Blaming their own 3rd party module is pretty lame... but that's pretty much consistent with this whole platform. Link to comment Share on other sites More sharing options...
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