gavinirl Posted April 28, 2014 Share Posted April 28, 2014 hi im currently running a pretashop web site but all status emails from the site to gmail accounts are not being delivered. all emails to other web accounts are automatically delivered fine anybody have any suggestions how i can fix this thanks see below This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after end of data: host gmail-smtp-in.l.google.com [173.194.66.27]: 550-5.7.1 [46.17.91.47 12] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for 550 5.7.1 more information. m11si3390109wiw.98 - gsmtp ------ This is a copy of the message, including all the headers. ------ Link to comment Share on other sites More sharing options...
247 Posted April 28, 2014 Share Posted April 28, 2014 This actually has to do wih your website's IP adress. So this is a host issue-not PS. The way around it is to "whitelist" the "EMAIL@domain" itself within gmail. Start by sendig an email from your gmail account to the email adress on the domain that you're using for PS. Then reply to that email. Then see if you receive mail from your shop. Let me know. It could just be that the IP you are using is shared and you are being punished for the bad emailing practices of others. You may want to consider a dedicated IP, if this is the case. It's a few dollars a month. Link to comment Share on other sites More sharing options...
gavinirl Posted April 29, 2014 Author Share Posted April 29, 2014 This actually has to do wih your website's IP adress. So this is a host issue-not PS. The way around it is to "whitelist" the "EMAIL@domain" itself within gmail. Start by sendig an email from your gmail account to the email adress on the domain that you're using for PS. Then reply to that email. Then see if you receive mail from your shop. Let me know. It could just be that the IP you are using is shared and you are being punished for the bad emailing practices of others. You may want to consider a dedicated IP, if this is the case. It's a few dollars a month. Thanks for the reply. The emails are actually sending fine from our info@domain address when sending them from Outlook, its only the ones that are automated from our website that are bouncing back to us. Link to comment Share on other sites More sharing options...
vekia Posted April 30, 2014 Share Posted April 30, 2014 how many emails with status information your prestashop sends after someone order something? Link to comment Share on other sites More sharing options...
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