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Can't Log in to Admin Panel


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When I try to login to my Admin Panel I receive this message below:

 

There is 1 error
  1. Employee does not exist or password is incorrect.

 

I then request a password reset to be emailed and the email does not arrive.

 

 

 

I tried to go in through my hosting company and gain access via PHPMyAdmin.  Once I get to that spot, I am asked for a user name and password.  Same Issue there.  I am unable to enter the Cookie Key because I can't get past the login. 

 

 

 

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