basit006 Posted April 23, 2014 Share Posted April 23, 2014 Anyone can help me as soon as possible with my website i am getting blank page when a customer clicking on the products please help me with this i am having alots of calls from customers. www.tujarat.com thanks Link to comment Share on other sites More sharing options...
basit006 Posted April 23, 2014 Author Share Posted April 23, 2014 help me please with this issue Link to comment Share on other sites More sharing options...
vekia Posted April 23, 2014 Share Posted April 23, 2014 hello turn on error reporting, then instead of "white page" you will see detailed log information about what and where doesnt work. please paste the output of this error log here. Link to comment Share on other sites More sharing options...
basit006 Posted April 23, 2014 Author Share Posted April 23, 2014 From where can i turn on the error log? Thanks Link to comment Share on other sites More sharing options...
NemoPS Posted April 23, 2014 Share Posted April 23, 2014 Just do as my signature suggests, edit defines.inc.php and set PS_MODE_DEV to true Link to comment Share on other sites More sharing options...
vekia Posted April 23, 2014 Share Posted April 23, 2014 From where can i turn on the error log? Thanks everything depends on prestashop version that you use if you use 1.5.3+ Nemos signature will be enough :-) Link to comment Share on other sites More sharing options...
DT Sales Posted June 4, 2015 Share Posted June 4, 2015 Hi, i am having the same issues. All of a sudden when i go into my products page there is a white blank page. I enabled the error code, but i dont understand the error. I even tried to clear my cache. I have tried to duplicate my theme. still the same issue. I have also increased my website size on my server. Please can someone help. my website url is http://www.dtsales.co.za Link to comment Share on other sites More sharing options...
vekia Posted June 4, 2015 Share Posted June 4, 2015 please turn on error reporting and copy error report here i will check it. Link to comment Share on other sites More sharing options...
DT Sales Posted June 5, 2015 Share Posted June 5, 2015 This is the error message: Warning: tempnam(): open_basedir restriction in effect. File(/usr/www/users/dtsalenezccache) is not within the allowed path(s): (/usr/wwws/users/dtsalenezc:/usr/www/users/dtsalenezc:/usr/home/dtsalenezc:/usr/local/rmagic:/usr/www/users/he/_system_:/usr/share/php:/usr/local/lib/php:/tmp:/usr/bin:/usr/local/bin:/usr/local/share/www:/usr/share/misc) in /usr/www/users/dtsalenezc/classes/PrestaShopAutoload.php on line 151 Strict Standards: Declaration of Dispatcher::loadRoutes() should be compatible with DispatcherCore::loadRoutes($id_shop = NULL) in /usr/www/users/dtsalenezc/override/classes/Dispatcher.php on line 16 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/dtsalenezc/classes/PrestaShopAutoload.php:151) in /usr/www/users/dtsalenezc/classes/controller/FrontController.php on line 793 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/dtsalenezc/classes/PrestaShopAutoload.php:151) in /usr/www/users/dtsalenezc/modules/shopgate/vendors/shopgate_library/classes/redirect.php on line 617 Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/usr/www/users/dtsalenezc/themes/dtsales/product.tpl" on line 455 " " - Unexpected "<" <-- thrown in /usr/www/users/dtsalenezc/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 455 Link to comment Share on other sites More sharing options...
NemoPS Posted June 5, 2015 Share Posted June 5, 2015 You have 1 permissions issues with cache, apparently2 an incompatible override for the dispatcher class, make sure it matches the original Link to comment Share on other sites More sharing options...
DT Sales Posted June 5, 2015 Share Posted June 5, 2015 How would i sort out the permissions issue with cache? And how would i make sure the dispatcher class matches the original ? Link to comment Share on other sites More sharing options...
NemoPS Posted June 5, 2015 Share Posted June 5, 2015 I've got no clue on the first as it seems to be a server side issue with the main folder ownerFOr the second one, just check out classes,dispatcher.php and see the loadroutes method's declaration, and make sure parameters match Link to comment Share on other sites More sharing options...
DT Sales Posted June 5, 2015 Share Posted June 5, 2015 o boy. im not so good at coding or really understand what you mean. Would it be easier to get a new theme? Link to comment Share on other sites More sharing options...
NemoPS Posted June 6, 2015 Share Posted June 6, 2015 Not really, the second one is module-related, you need to find which module overrode that method and correct it Link to comment Share on other sites More sharing options...
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