Prestashop 1.6 Error logging into Back office

[Devilok]

Hi everyone:

 

I recently started using Prestashop (version 1.6) and have had a problem logging into my back office for a few weeks now, it is getting frustrating to the point where I am about to abandon this program.

 

When I try to log into Prestashop back office, I continually get the message: "The Employee does not exist, or the password provided is incorrect".

 

My site is hosted by Arvixe, and when I contacted them they told me I needed to re install Prestashop. Once re installed, I was able to log in, for about 2 hours, then the same issue happened again. I then uninstalled all of my browsers (I can access the back office from my phone, so I am thinking this is an issue on my pc?). Once I uninstalled IE, I could then log in, again, for an hour or two, then the problem reoccurred.

 

I have tried logging in with multiple browsers, IE, Chrome, Firefox, all have the same issue. I even went so far as to completely reinstalled Windows. I have went in and cleared the browser cache, and I have tried running the SQL query found online ( UPDATE employee SET passwd = md5(“ < COOKIE_KEY > < yourNewPassword > ”) WHERE email = “your-email-address”;

You can find cooking key in the config/settings.inc.php) to reset the password in my DB, nothing is working.

 

Can anyone give any ideas? At this point I am not able to continue building my website and I would hate to leave Prestashop being I really do like the program, when I can log in

[Devilok]

Correction, it appears this isn't pc specific, I now get the same error on my phone, work pc, my laptop and friends laptop.

[Devilok]

Anyone? I contacted my host provider and they said it is nothing to do on their end, but a problem with Prestashop iteself

Edited April 22, 2014 by Devilok (see edit history)