Email (with message) to Customer when Return Status Changes

[shubbing]

Hi, I was testing out the return process and found out that when the merchandise return status is changed, the customer is sent a notification email.

 

However, in the email, for Message, only the tag {message} is shown. (Please see attached image.) How can I edit this message portion?

 

Would like to be able to provide the customer with details on how to go about doing the return or if it was denied, give an explanation on the reason why.

 

Thanks in advance.

[Jacopo]

Same issue here

[Valoilmio]

same here. latest prestashop 1.6.0.6. where to edit the message (or atleast add some message) the return process does not have a return message option?

[Sam Minerve]

Hi,

 

Has someone managed to handle the issue ?

 

Thanks in advance.

[fab68]

I have exactly the same problem with version 1.6.0.9

 

I can't edit or even cancel email notification when return status is changed.

 

Does anyone have a clue and would like to share it?

Edited November 7, 2014 by fab68 (see edit history)

[Cabaskrilla]

Any update on this yet??