L. Brett Sinclair Posted October 26, 2009 Share Posted October 26, 2009 HelloI have v 1.1 installed and hosted at godaddy.Everything worked fine until last thursday receiving emails from the contact us form or within the orders message functionality for both of my web sites.My files still have an install date of 2008 on both of my web sites.I've contacted the useless godaddy's support team, and they are telling me they do not support third party and it's withing prestashop.Is there by chance someone else that experienced the same issue and has a fix ? Link to comment Share on other sites More sharing options...
brandonc503 Posted October 26, 2009 Share Posted October 26, 2009 its got to be something that can be fixed in code cause the test during install works for me.. with settings of relay-hosting.secureserver.net and port 25 the install test for smtp worked fine, but when installed it does not.. so maybe godaddy changed something but seems like it still sorta works. not sure if i should put bug report into prestashop for it. Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 26, 2009 Author Share Posted October 26, 2009 well, it worked for me on both web sites for over a year now...then suddenly - it stopped.I have not changed 1 single file in months. And beside, both web site down @ the same time / same day ?I doubt it is coming from prestashop - but again, I'm using 1.1 not 1.2 Link to comment Share on other sites More sharing options...
brandonc503 Posted October 26, 2009 Share Posted October 26, 2009 ye i put in bug with info, godaddy says they didnt change anything, but they mayhave and not specificly know it.. when someone fills out contact do you get emails says saying.. The original message was received at Sun, 25 Oct 2009 13:42:47 -0700from localhost [127.0.0.1] ----- The following addresses had permanent fatal errors -----<**@**.com> (reason: 553 sorry, your mail was administratively denied. (#5.7.1)) ----- Transcript of session follows -----... while talking to relay-hosting.secureserver.net.:>>> MAIL From:<**@**> SIZE=37455 BODY=8BITMIME<<< 553 sorry, your mail was administratively denied. (#5.7.1)501 5.6.0 Data format error. ----------------------------------------i got a few of these so i guess the cart tried to send them and godaddy forwarded it to my email they had on file saying it was not allowed.. or prestashop sent to me saying someone tried to fill out contact and it didnt go to desired email so sent me error Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 26, 2009 Author Share Posted October 26, 2009 I do not receive any emails as it seems to crash when the email is now sent. Link to comment Share on other sites More sharing options...
brandonc503 Posted October 26, 2009 Share Posted October 26, 2009 can you set up another test prestashop to see if the install smtp config test works? just make totally seperate folder directory and database.. cause you cant overwrite the same tables in database.. and if you try to install over your same folder it will rewrite some files. Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 26, 2009 Author Share Posted October 26, 2009 I have a copy on my local server and the contact form works fine on both of my web sites. Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 26, 2009 Author Share Posted October 26, 2009 since it works locally using my server - it must be godaddy no ?here is their last answer:"Thank you for your reply. I do not see that any changes that have occurred to your hosting account. It appears that you are using PHP 5, I do not show any changes to this setting. As previously mentioned, we are unable to find any changes made to your hosting account by us. I can find no reason that the hosting account should cause this error. Since this appears to be a 3rd party application, you may want to check their support forum. The reason I suggest this is that we do not have detailed information on the function of this program. I would suggest you check any changes made through any administrative controls. I also recommend you check to see if an update is needed. Some 3rd party applications require regular updates for stablity or security issues." Link to comment Share on other sites More sharing options...
brandonc503 Posted October 26, 2009 Share Posted October 26, 2009 so i out of like 50 test emails i sent from contact form page.. i got one in my email.. so something i tried worked... err i tried a lot of settings..how long does it take to get the mail in inbox? Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 26, 2009 Author Share Posted October 26, 2009 it's usually immediate for me - Link to comment Share on other sites More sharing options...
brandonc503 Posted October 26, 2009 Share Posted October 26, 2009 i just kept changing the settings so im not sure which one actually did itbut i just did more and recorded which settings each one was so i can tell now Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 27, 2009 Author Share Posted October 27, 2009 does anyone know which files are involved when using the contact form ?and could someone attach them ? Remember - I'm using V1.1Maybe by replacing them 1 by 1 I can find the glitch ?Or maybe can someone tell me / help me how i could find the line that is causing the problem ?I would really appreciate. Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 27, 2009 Author Share Posted October 27, 2009 Still looking for a good Samaritan I have downloaded this : http://forums.phpbb-fr.com/documentation-phpbb3/sujet158758.htmlthe mail functionality works. Link to comment Share on other sites More sharing options...
L. Brett Sinclair Posted October 27, 2009 Author Share Posted October 27, 2009 FYI - I changed the setup to use:relay-hosting.secureserver.net with port 25 and now...both my web site are working I don't understand - if someone could explain Link to comment Share on other sites More sharing options...
AFemaleProdigy Posted November 3, 2012 Share Posted November 3, 2012 I did all of this and it worked... http://www.prestashop.com/forums/index.php?/topic/199605-what-is-the-problem-with-prestashop-and-godaddy-email-sending/page__view__findpost__p__989792 Link to comment Share on other sites More sharing options...
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