Can't access Modules module

EMERA · April 13, 2014

Hello all, after the last update, I cannot access the Modules module, can anyone tell me what to do to fix this problem?

thanks!!!

vekia · April 13, 2014

hello

what you see instead of "modules" page? some errors? white page?

EMERA · April 13, 2014

Thanks for the reply.

When Modules is clicked, the page tries to load for about three (3) minutes, then it goes into an HTTP Error 500 - Page not found.

Please let me know if you need any additional information or access to the admin pane, also;

I am having problems at checkout with NO CARRIERS AVAILABLE and finally;

Uploading products via CVS, uploads incomplete data, I will have to delete some of the products that were uploaded without their NAMES, no big deal, but thought I mention it.

thanks again!

vekia · April 13, 2014

turn on error reporting in your prestashop, then try to open modules page. do you see some errors with detailed description then?

if not - have you got an access to php error log?

EMERA · April 13, 2014

Hello again, following is the error:

[PrestaShop] Fatal error in module smarty_internal_cacheresource_file:
Maximum execution time of 300 seconds exceeded

If you still need the error log file, please let me know where to find it!

PS 1.6+

thanks!

Edited April 13, 2014 by EMERA (see edit history)

vekia · April 14, 2014

noo, it's enough

btw.

Hello all, after the last update

you mean that after update of prestashop, or after update of modules?

EMERA · April 14, 2014

The last PrestaShop update were sent with about 5 or 6 different modules update, including an update for the "Image Slider" which also got messed up, but I fixed that one after doing a search yesterday.

To answer your question, it was after running the updates send to the 'Modules Page' from PrestaShop!

thanks.

EMERA · April 16, 2014

Hi vekia, can you still help me out with this problem?

vekia · April 16, 2014

sure, im still available to help

so, let's clarify what we have got now.

error log file is a simple .txt file named log.txt or error.txt located in root dir of your hosting account (FTP) or in subdirectory like /tmp/ or /log/

can you verify it?

EMERA · April 16, 2014

Hey vekia, there are not .txt or .log file on the root directory, there is a /log directory that contains 3 files 1 - .htaccess, 2 - index.php and 20140416_exception.log file with the following lines;

*ERROR* 2014/04/16 - 01:50:01: Duplicate entry '34-25-1' for key 'PRIMARY' <pre>INSERT INTO `et_page_viewed` (`id_date_range`, `id_page`, `counter`, `id_shop`, `id_shop_group`) VALUES ('25', '34', '1', '1', '1')</pre> at line 623 in file classes/db/Db.php
*ERROR* 2014/04/16 - 01:50:01: Duplicate entry '34-25-1' for key 'PRIMARY' <pre>INSERT INTO `et_page_viewed` (`id_date_range`, `id_page`, `counter`, `id_shop`, `id_shop_group`) VALUES ('25', '34', '1', '1', '1')</pre> at line 623 in file classes/db/Db.php
*ERROR* 2014/04/16 - 01:50:01: Duplicate entry '34-25-1' for key 'PRIMARY' <pre>INSERT INTO `et_page_viewed` (`id_date_range`, `id_page`, `counter`, `id_shop`, `id_shop_group`) VALUES ('25', '34', '1', '1', '1')</pre> at line 623 in file classes/db/Db.php

Please let me know if I need to look somewhere else!

Thanks!

vekia · April 16, 2014

ok so we have got error log file.

is more than possible that these errors are a part of your problems.

have you got an access to some database manager software like phpmyadmin?

EMERA · April 16, 2014

I can access it via my hosting control panel via "phpMyAdmin" MySQL panel

vekia · April 16, 2014

okay so open table named "et_page_viewed" and remove entry with:

id_date_range = 25

id_page = 34

counter = 1

id_shop = 1

id_shop_group = 1

EMERA · April 16, 2014

Done, entry removed! Double checked!

EMERA · April 23, 2014

hello again vekia, this is the error i'm getting when updating a Category:

Fatal error: Maximum execution time of 300 seconds exceeded in E:\Spaces\emeratec\emeratech.com\wwwroot\tools\smarty\sysplugins\smarty_internal_cacheresource_file.php on line 180

and this is the smarty_internal_cacheresource_file.php file that is throwing the errors:

<?php
 /**
 * Smarty Internal Plugin CacheResource File
 *
 * @package Smarty
 * @subpackage Cacher
 * @author Uwe Tews
 * @author Rodney Rehm
 */

    /**
    * This class does contain all necessary methods for the HTML cache on file system
    *
    * Implements the file system as resource for the HTML cache Version ussing nocache inserts.
    *
    * @package Smarty
    * @subpackage Cacher
    */
    class Smarty_Internal_CacheResource_File extends Smarty_CacheResource {

        /**
        * populate Cached Object with meta data from Resource
        *
        * @param Smarty_Template_Cached   $cached    cached object
        * @param Smarty_Internal_Template $_template template object
        * @return void
        */
        public function populate(Smarty_Template_Cached $cached, Smarty_Internal_Template $_template)
        {
            $_source_file_path = str_replace(':', '.', $_template->source->filepath);
            $_cache_id = isset($_template->cache_id) ? preg_replace('![^\w\|]+!', '_', $_template->cache_id) : null;
            $_compile_id = isset($_template->compile_id) ? preg_replace('![^\w\|]+!', '_', $_template->compile_id) : null;
            $_filepath = $_template->source->uid;
            // if use_sub_dirs, break file into directories
            if ($_template->smarty->use_sub_dirs) {
                $_filepath = substr($_filepath, 0, 2) . DS
                . substr($_filepath, 2, 2) . DS
                . substr($_filepath, 4, 2) . DS
                . $_filepath;
            }
            $_compile_dir_sep = $_template->smarty->use_sub_dirs ? DS : '^';
            if (isset($_cache_id)) {
                $_cache_id = str_replace('|', $_compile_dir_sep, $_cache_id) . $_compile_dir_sep;
            } else {
                $_cache_id = '';
            }
            if (isset($_compile_id)) {
                $_compile_id = $_compile_id . $_compile_dir_sep;
            } else {
                $_compile_id = '';
            }
            $_cache_dir = $_template->smarty->getCacheDir();
            if ($_template->smarty->cache_locking) {
                // create locking file name
                // relative file name?
                if (!preg_match('/^([\/\\\\]|[a-zA-Z]:[\/\\\\])/', $_cache_dir)) {
                    $_lock_dir = rtrim(getcwd(), '/\\') . DS . $_cache_dir;
                } else {
                    $_lock_dir = $_cache_dir;
                }
                $cached->lock_id = $_lock_dir.sha1($_cache_id.$_compile_id.$_template->source->uid).'.lock';
            }
            $cached->filepath = $_cache_dir . $_cache_id . $_compile_id . $_filepath . '.' . basename($_source_file_path) . '.php';
            $cached->timestamp = @filemtime($cached->filepath);
            $cached->exists = !!$cached->timestamp;
        }

        /**
        * populate Cached Object with timestamp and exists from Resource
        *
        * @param Smarty_Template_Cached $cached cached object
        * @return void
        */
        public function populateTimestamp(Smarty_Template_Cached $cached)
        {
            $cached->timestamp = @filemtime($cached->filepath);
            $cached->exists = !!$cached->timestamp;
        }

        /**
        * Read the cached template and process its header
        *
        * @param Smarty_Internal_Template $_template template object
        * @param Smarty_Template_Cached $cached cached object
        * @return booelan true or false if the cached content does not exist
        */
        public function process(Smarty_Internal_Template $_template, Smarty_Template_Cached $cached=null)
        {
            $_smarty_tpl = $_template;
            return @include $_template->cached->filepath;
        }

        /**
        * Write the rendered template output to cache
        *
        * @param Smarty_Internal_Template $_template template object
        * @param string                   $content   content to cache
        * @return boolean success
        */
        public function writeCachedContent(Smarty_Internal_Template $_template, $content)
        {
            if (Smarty_Internal_Write_File::writeFile($_template->cached->filepath, $content, $_template->smarty) === true) {
                $_template->cached->timestamp = @filemtime($_template->cached->filepath);
                $_template->cached->exists = !!$_template->cached->timestamp;
                if ($_template->cached->exists) {
                    return true;
                }
            }
            return false;
        }

        /**
        * Empty cache
        *
        * @param Smarty_Internal_Template $_template template object
        * @param integer                  $exp_time expiration time (number of seconds, not timestamp)
        * @return integer number of cache files deleted
        */
        public function clearAll(Smarty $smarty, $exp_time = null)
        {
            return $this->clear($smarty, null, null, null, $exp_time);
        }

        /**
        * Empty cache for a specific template
        *
        * @param Smarty $_template     template object
        * @param string $resource_name template name
        * @param string $cache_id      cache id
        * @param string $compile_id    compile id
        * @param integer $exp_time      expiration time (number of seconds, not timestamp)
        * @return integer number of cache files deleted
        */
        public function clear(Smarty $smarty, $resource_name, $cache_id, $compile_id, $exp_time)
        {
            $_cache_id = isset($cache_id) ? preg_replace('![^\w\|]+!', '_', $cache_id) : null;
            $_compile_id = isset($compile_id) ? preg_replace('![^\w\|]+!', '_', $compile_id) : null;
            $_dir_sep = $smarty->use_sub_dirs ? '/' : '^';
            $_compile_id_offset = $smarty->use_sub_dirs ? 3 : 0;
            $_dir = $smarty->getCacheDir();
            $_dir_length = strlen($_dir);
            if (isset($_cache_id)) {
                $_cache_id_parts = explode('|', $_cache_id);
                $_cache_id_parts_count = count($_cache_id_parts);
                if ($smarty->use_sub_dirs) {
                    foreach ($_cache_id_parts as $id_part) {
                        $_dir .= $id_part . DS;
                    }
                }
            }
            if (isset($resource_name)) {
                $_save_stat = $smarty->caching;
                $smarty->caching = true;
                $tpl = new $smarty->template_class($resource_name, $smarty);
                $smarty->caching = $_save_stat;

                // remove from template cache
                $tpl->source; // have the template registered before unset()
                if ($smarty->allow_ambiguous_resources) {
                    $_templateId = $tpl->source->unique_resource . $tpl->cache_id . $tpl->compile_id;
                } else {
                    $_templateId = $smarty->joined_template_dir . '#' . $resource_name . $tpl->cache_id . $tpl->compile_id;
                }
                if (isset($_templateId[150])) {
                    $_templateId = sha1($_templateId);
                }
                unset($smarty->template_objects[$_templateId]);

if ($tpl->source->exists) {
 $_resourcename_parts = basename(str_replace('^', '/', $tpl->cached->filepath));
 } else {
 return 0;
 }
 }
 $_count = 0;
 $_time = time();
 if (file_exists($_dir)) {
 $_cacheDirs = new RecursiveDirectoryIterator($_dir);
 $_cache = new RecursiveIteratorIterator($_cacheDirs, RecursiveIteratorIterator::CHILD_FIRST);
 foreach ($_cache as $_file) {
 if (substr(basename($_file->getPathname()),0,1) == '.' || strpos($_file, '.svn') !== false || strpos($_file, 'index.php') !== false) continue;
 // directory ?
 if ($_file->isDir()) {
 if (!$_cache->isDot()) {
 // delete folder if empty
 @rmdir($_file->getPathname());
 }
 } else {
 $_parts = explode($_dir_sep, str_replace('\\', '/', substr((string)$_file, $_dir_length)));
 $_parts_count = count($_parts);
 // check name
 if (isset($resource_name)) {
 if ($_parts[$_parts_count-1] != $_resourcename_parts) {
 continue;
 }
 }
 // check compile id
 if (isset($_compile_id) && (!isset($_parts[$_parts_count-2 - $_compile_id_offset]) || $_parts[$_parts_count-2 - $_compile_id_offset] != $_compile_id)) {
 continue;
 }
 // check cache id
 if (isset($_cache_id)) {
 // count of cache id parts
 $_parts_count = (isset($_compile_id)) ? $_parts_count - 2 - $_compile_id_offset : $_parts_count - 1 - $_compile_id_offset;
 if ($_parts_count < $_cache_id_parts_count) {
 continue;
 }
 for ($i = 0; $i < $_cache_id_parts_count; $i++) {
 if ($_parts[$i] != $_cache_id_parts[$i]) continue 2;
 }
 }
 // expired ?
 if (isset($exp_time)) {
 if ($exp_time < 0) {
 preg_match('#\'cache_lifetime\' =>\s*(\d*)#', file_get_contents($_file), $match);
 if ($_time < (@filemtime($_file) + $match[1])) {
 continue;
 }
 } else {
 if ($_time - @filemtime($_file) < $exp_time) {
 continue;
 }
 }
 }
 $_count += @unlink((string) $_file) ? 1 : 0;
 }
 }
 }
 return $_count;
 }

/**
 * Check is cache is locked for this template
 *
 * @param Smarty $smarty Smarty object
 * @param Smarty_Template_Cached $cached cached object
 * @return booelan true or false if cache is locked
 */
 public function hasLock(Smarty $smarty, Smarty_Template_Cached $cached)
 {
 if (version_compare(PHP_VERSION, '5.3.0', '>=')) {
 clearstatcache(true, $cached->lock_id);
 } else {
 clearstatcache();
 }
 $t = @filemtime($cached->lock_id);
 return $t && (time() - $t < $smarty->locking_timeout);
 }

        /**
        * Lock cache for this template
        *
        * @param Smarty $smarty Smarty object
        * @param Smarty_Template_Cached $cached cached object
        */
        public function acquireLock(Smarty $smarty, Smarty_Template_Cached $cached)
        {
            $cached->is_locked = true;
            touch($cached->lock_id);
        }

        /**
        * Unlock cache for this template
        *
        * @param Smarty $smarty Smarty object
        * @param Smarty_Template_Cached $cached cached object
        */
        public function releaseLock(Smarty $smarty, Smarty_Template_Cached $cached)
        {
            $cached->is_locked = false;
            @unlink($cached->lock_id);
        }
    }

?>

Please let me know what can I do to fix this error!

Thanks!

vekia · April 23, 2014

how many categories you've got?

(problem is not related to file that you pasted)

EMERA · April 24, 2014

I have 60 categories so far, planning to add more as I have a very diverse shop. Is that an issue?

Edited April 24, 2014 by EMERA (see edit history)

vekia · April 24, 2014

no, it's not issue, and in fact - issue is somewhere else.

something causing very long execution time of scripts.

are you able to see, or perhaps you can ask your hoster about that: mysql slow queries log

?

EMERA · April 29, 2014

Hello again vekia, still don't have access to modules page, still get the http error 500 and the host says he cannot provide a slow query log.

What else can we do? Please!

NioGio · October 18, 2014

I too am having trouble accessing the modules page in 1.6. Just upgraded, and that is the only problem I am having so far. This is what I get when I try to go to "Modules" from the dashboard:

[PrestaShop] Fatal error in module smarty_internal_templateparser:
Allowed memory size of 33554432 bytes exhausted (tried to allocate 19456 bytes)

How do I correct this so I can work with the modules?!

Can't access Modules module

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