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Credit,Order Slip,RMA and Referrers


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Could you please verify the below as correct?

credit slip : is used only if a product is no good to the customer ( broken , not as described etc ) and it verifies that the CUSTOMER can have or already have your money back via a note or a text file invoice???

order slip : is just the paper that your order was delivered or is on the way ?

merchandise return (RMA) : is used only if you want to have a client returning items he/she bought back to your shop?
and not the processing of returning 'false' products to the manufacturer/producer?

. . . and something last ! :)

how do we use referrer? Back Office >> Stats >> Referrers

p.s : i have a same post here http://www.prestashop.com/forums/viewthread/31429/#144922 but i thought to make it more official somehow.Cause when it comes to 'domestic' terms . . . you should consider foreign (non french or english speaking ) users to ! ;)

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